SAY WHAT
what is p&g?
Protocol & Gamble
what is DTC?
Direct to consumer
What do the c stand for in BIG C?
Commerce
WHERE DO YOU FIND THE ARTICLES?
KNOWLEDGE
WHAT'S A REGULAR ADVERSE EVENT COMMENT CODE?
ADVERSE/ADVERSE/ADVERSE
what is a AE?
Adverse event
Do you ship to P.O. boxes?
YES
can you send a refund if they ordered through a game system?
no
WHERE DO YOU PUT THE CONSUMER NUMBER AND INFO AT?
CONTACT
WHAT IS THE COMMENT CODE FOR DRYNESS?
Product Quality Complaint/Dissatisfied with performance/Results; caused dryness
DO WE GET CALLS ABOUT TIDE
NO
Consumer wants to cancel their order WHAT DO YOU DO FIRST?
First, check to see if it's a Tapjoy or Ironsource (mobile game) order. If it is, we cannot cancel except for two exceptions. Exceptions are in the "CAN" cancel section below.
what is a OD
This is a one-time order.
WHAT DO IA STAND FOR ON LEX?
what is the code for missing expiration date?
Product Quality Complaint/Label, coding, insert missing, incorrect/Missing, incorrect; expiration date, production code, data matrix or serialization codes
THE ONLY HAIR PRODUCTS WE HAVE IS AUSSIE,PANTENE, AND NOU.
(TRUE OR FALSE)
FALSE
Do you ship to military addresses/bases? AND HOW LONG?
YES 3-6 WEEKS FOR DELIVERY
what is a OG
This is a recurring order in a subscription (the 2nd,3rd, etc. shipment).
WHAT IS FULFILMENT?
WHERE YOU GIVE THE COUPONS AT
what is the comment code for too slow?
Product Quality Complaint/Non Functioning or damaged/Dispensing; too little, too slow
OLAY DEFYING DOE'S NOT HAVE A EXPIRATION DATE.
(TRUE OR FALSE)
FALSE
What is the return policy?
If the consumer tried the product and doesn't like it, we will also accept their return as long as it's within (or close to) the 30-day return window.
Why should you not remove or alter this code, or add anything before it in the Staff Notes field.
Nehemiah needs this code on their end. Instead, start your note below the code and begin your note with the date.
WHAT DO YOU NEED TO ALWAYS REMEMBER TO DO ON A AE FOR FULFILMENT?
CHANGE LETTER
what is the comment code for dissatisfied with ingredients?
Product Quality Complaint/Preference/Ingredients