Level 1
What key customer relations requirement breaks down when cars are missing towels, scorecards, and divot sand?
Systems
Which type of data is more subjective — qualitative or quantitative?
Qualitative
Which factor determines the complexity of a facility’s organizational chart?
Number of services offered
Which principle involves assigning tasks start-to-finish?
Whole task
What does the USGA Pace Rating system determine?
Average time to play the course
Which Stage of learning involves high cognitive effort?
Early (cognitive) phase
What (not who) determines when a ball is out of bounds?
What must exist for a facility to have a positive culture?
Employee buy-in
Which delegation strategy fits skilled but resistant performers?
Convincing
What must managers assess before choosing a delegation strategy?
The willingness and capabilities of the performer
What interpersonal skill is used when providing a compelling reason or justification during an interaction?
Providing a compelling rationale
What is the first step when building a golf shop business plan?
Define the business
What is revenue minus cost of goods sold?
Gross Margin
What kind of transfer happens when new swing changes disrupt old movement patterns
negative transfer
What is the yield percentage if 180 of 240 tee times sell?
75%
What does short-term memory required to keep information?
Attention
What should guide the decision to pursue a business opportunity?
If it is in alignment with goals and objectives
What is being done when evaluating who plays your golf course and when?
What does a pre-shot routine provide?
Structure and focus
What is the first step of the determining an operating budget?
Historical financial data
What should govern the decision to pursue a business opportunity?
Whether it meets organizational goals and objectives
According to the Challenge Point Framework, when should difficulty increase?
As the player improves or becomes familiar with the movement
Lottery System
What type of feedback does technology provide?
Augmented
What is the primary measure of success in a business plan?
Achieving objectives