PGS Technical
What is the APWA (Sunshine 811) flag color for natural gas?
Yellow
Business Partner
How many days is a standard bill given from print date to due date?
21
If a customer wants to pay a balance in cash, which service should they use?
A Payments - Western Union location.
Which appliance program does PGS offer customers, to have installed and monthly charge added to their bill?
Water Heaher (30 or 40-gallon tank or tankless)
PGS natural gas is sourced mainly from which two states?
Texas and Louisana
Notifications at the top-center section of WebIC, text in red, yellow, green, or black are called ___________.
Alerts
PGS consumption is measured in ___________.
Therms
If a customer is inquiring about having gas lines marked, due to installing a fence, which service should they contact?
811
A customer on Cash Only, is barred from submitting bank payments for _____ months.
12
What are three symptoms of carbon monoxide exposure?
Which work center is accessed to view balance and payments?
Account Factsheet
What is the first stage of the billing process?
Meter Reading
After ____ calendar days, uncompleted disconnection orders will automatically be cancelled.
10
Which payment method system is used, when a customer made a payment via debit/credit card?
Kubra EZ Pay
Dispatchers are not available from __ to __.
12:00 am through 7:00 am
Which action should be completed prior to exiting an account?
Enter an Interaction Record
In which KIP article/procedure can a Team Member find a list of PGS charges and fees?
TECO Utility Rates and Fees Schedule
Which service notification should be created, when a customer states that none of their gas appliances are working and their account shows that the gas is on, and the account is in good standing?
Why No Gas (same-day order)
If a technician receives an order at a premise with a Red Level Customer Threat, whom should they contact?
Their Supervisor and Law Enforcement.
What chemical odorant is added to natural gas, to provide the "rotten egg" smell?
Mercaptan
In which work center chevron (arrow) will Team Members access to view service orders and notes in WebIC?
Display Notifications
Business Process Exception Management (case). They are created when a process is not able to be completed successfully or system/billing corrections are needed.
Which statuses can a service notification be cancelled in?
1. Received
2. Dispatched
3. Accepted
4. En Route
When verifying a payment made via Western Union, for lookup, the account number or ______ should be used.
MTCN