Above and Beyond
What is the primary goal of customer service?
To meet customer needs and ensure their satisfaction.
"Mahal mo ba ako dahil kailangan mo ako, o kailangan mo ako kaya mahal mo ako?"
MILAN (2004)
ECI CIE ABBY
ICE ICE BABY
by Vanilla Ice
CHOICE
CHOICE
CHOICE
Multiple Choice
What does SLA stand for?
Sevice Level Agreement
"She loved me at my worst. You had me at my best. At binalewala mo ang lahat and you chose to break my heart."
ONE MORE CHANCE (2007)
FERCEPT
PERFECT
by Ed Sheeran
+verb
Adverb
What is the 2024 Customer Service Week Theme?
Above and Beyond
"There was never an us. There will never be an us. Kaya please, wag mo na kong landiin."
MAYBE THIS TIME (2014)
MYDANTEI
DYNAMITE
by BTS
ARREST
------------
YOU'RE
You're under arrest
What type of questions that require an explanation?
Open Ended Questions
"Kung mahal mo ako bakit pinapapili mo ako? Ethan, mahal kita, pero sa ngayon mas mahal ko ang sarili ko. Sana mapatawad mo ako."
HELLO, LOVE, GOODBYE (2019)
STOIPOINS
POSITIONS
by Ariana Grande
What can travel around the world while staying in a corner?
A postage stamp.
What does "first contact resolution" mean?
Resolving a customer's issue during their first interaction with a service representative, without the need for follow-up.
"Bogs, sana lumayo ka na lang...sana umiwas ka na lang maiintindihan ko pa yun.. pero Bogs shinota mo ako, e. Shinota mo ang bestfriend mo."
PAANO NA KAYA (2010)
SLITDEW MADERS
WILDEST DREAMS
by Taylor Swift
Where can you find roads without cars, forests without trees, and cities without houses (without people)?
A map.