Document Names and Service Codes (Closed Book)
PARA
Paracetamol
Today is your last day of dedicated support/training
FALSE!!!!!
Omeprazole
OMEP
True or False:
Clicking the square button will solve all your worries
Maybe
ACC001
Request for assistance
Bank accounts loaded into MFP only need 2 digits in the suffix
False - MFP needs 3 suffix digits loaded
SBA
What is this error code?
What are you checking?
Service Before Accident
Check the accident date and the date you've entered is correct. If it is, then used as a decline code.
Settlement of Review on Economic Grounds
REV20
Why is having the correct physical address in MFP important?
The client is sent a physical letter after reimbursement has been processed
IBUP
Ibuprofen
Payments Assessors can reimburse for crutches hire without approval from another department?
True
MSD
What is this error code?
What are you needing to check?
Can this error code be bypassed once checked?
Multiple charges for the same day
Checking payment hasn't already been paid or entered twice
Yes can be bypassed once checked
Lyrica
Bonus question: Is Lyrica a brand name or medication name?
PREG
Brand name for Pregabalin
What is the payment threshold amount that needs to have a Team Leader authorise the reimbursement?
$5,000 and over
ACC249
Request for reimbursement of pharmaceutical costs
False - Yes they do
NAF
What is this error code?
What are you checking?
No Approval Found
Check that you're entering the correct info on the purchase order and that the purchase order is approved
Grocery Delivery
HBRN24
How would you move a finished schedule to 'resume schedule' to edit the schedule again?
1. Query Schedule - Put in your schedule number
2. Remove the last digit of the claim/med fees number (remember what it is)
3. Click 'Totals' tab
4. Untick the 'Schedule Input Completed' box
5. Add your last digit back to the claim number
6. Press Tab
7. Click Ok
8. Click Yes
9. Go back to home MFP screen
10. Go to 'Resume Schedule'
CODE
Codeine
Parking request with an approved Purchase Order can be paid through MFP
False - Should be paid in Eos via Action Transport
EPO
What is this error code?
What are you checking/doing?
Exceeds PO Maximum Amount
Check that the schedule is pulling from the correct PO and or PO line.
Bonus: Anyone know how to check?
Claimant Reimbursement for Loss of Earnings to Attend Appointment
RLOE
If you pull a task and another PA has touched it, what do you do?
Process as per normal unless the PA has generated a schedule. If they have, then send it back to that PA