You look up a patient by the first 3 letters of their last name, and then the first 3 letters of the first name, have them state their address, and then tell their month and day of their birthday.
How do you now sell a prescription with WeCARE?
100
This is price of a flu shot for all employees.
What is $0?
100
These calls are made on Saturday and Sunday 10-12 and then 4-6 and weekdays from 4-8 pm.
What is Adherence Outreach calls?
100
Excellent status in the pharmacy is considered this.
What is 85%?
100
These are the 7 categories on the pharmacy portion of the SOS scorecard.
What are adjusted scripts, MCP, days of supply above TIL, Out of Stock, mCE, courteous and professional, and KPM?
200
surprise waiters
What is worth 20 points on the WeCARE scorecard?
200
This is the best time in the pharmacy to hook a patient into getting a flu shot.
What is drop-off?
200
The calls are made by pharmacists or interns only.
What is New Script Pick Up calls?
200
Not all stores have this metric on their score card.
What is sat with drive thru wait time
200
scripts
What makes up the largest portion of the rx part of SOS?
300
We now have reporting in this category down to the individual employee
What is the action note follow through?
300
The youngest child we can vaccinate at the pharmacy in the state of Georgia
What is 13?
300
The goal for this is 40%.
What is readyfill?
300
This metric is also found on SOS.
What is courteous and professional?
300
Courteous and professional
What is the rx part of mCE that is a lone item on SOS?
400
We are consistently 1st or 2nd in this category in the region every week/month on WeCARE reporting
What is patient contact accuracy?
400
The youngest child that we can vaccinate at the Minute Clinic.
What is 18 months?
400
This is counseling done by pharmacists or interns to get patients to pick up their first refills and stay compliant to their medications.
What is First Fill Counseling?
400
This metric carries the most weight on the mCE scorecard.
What is Rx In-stock?
400
MCP and Days of supply above TIL are considered this
What are financials?
500
The target for this category is 87.6 and is moving to 91 in January.
What is Action by triage time?
500
Pharmacists at CVS can give some additional immunizations if a patient has a prescription from their doctor.
What are Zostavax and Pneumovax, tdap, and dtap?
500
These are all 5 parts of the KPM scorecard.
What is First Fill Counseling, New Script Pickup, Adherence Outreach, ReadyFill, and Pharmacy Advisor.
500
Your pharmacy score will carry a special symbol if your pharmacy does not register a patient care counseling score for the month.
What is '?
500
Out of Stock, mCE, Courteous/Professional, and KPM make up this portion of the scorecard