MEDICINES
A list of prescription drugs covered by a prescription drug plan. It is also known as drug list.
Formulary
Anyone in the medical profession licensed to prescribed medication. The person whom member or pharmacy contacts if there are any questions or problems with a prescription.
PRESCRIBER
This tool was utilized to check the listing of network pharmacies available nationwide.
Pharmacy Finder Tool
What are different ways for member in receiving their communications from Humana.
Direct Mail, Marketed Mailings, Text Messages. VAT Calls, Seasonal Advertisement
SORRY MY FRIEND
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BETTER LUCK NEXT TIME
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These medications are used with Durable Medical Equipment (DME or received from a Hospital, Home Health Care Setting, Rehabilitation Center, Long Term Care Facility.
Part B Medications
What is the C&I for searching network Pharmacies?
Classification: RX
Intent: Pharmacy Finder
This program helps those needing financial assistance with their prescription premium, deductible, and /or copayments.
EXTRA HELP
What is the mentor article used when assisting member in relation to searching network Pharmacies?
Pharmacy Participating Search
What are the eight forms of medication dosing?
Capsules, Tablets, Semi Solids, Aerosols, Injectables, Lozenges, Suppositories, Liquids
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CONGRATIOLATIONS
You have received 300 points plus 15000 points from Humana Points. Please check your balance or update via https://bit.ly/HumanaPoints-kk
What do you call the team equipped to answer questions in response to MYB letters.
RxMentor Team
What is the mentor Article used assisting members related to Lost, Stolen or Damage Medication.
Lost Stolen or Damage Medication Medicare and MMP
What are the four different forms of methods for taking medications?
1. Orally by Mouth
2. Nasal Spray or Mist
3. Patch, lotion and cream
4. Injectable under the skin.
This Allows the pharmacy to locate a member's prescription amongst other medication in the system. It serves as a reference for the pharmacist when performing a refill.
Prescription Number/ RX Number
When a pharmacy decides to join the Humana Network, what are the two options available for the pharmacy during the application process?
1. Sign up at: www.humana.com/pharmacy/pharmacists/support/join
2. Fax Pharmacy Contract Request Form to (866) 449-5380 or email to PharmacyContractRequest@humana.com
How to identify if a member is enrolled to a State Pharmaceutical Assistance Program using CRM?
Under the Plan Name field of the Member Plan section. Hover the cursor over the Plan Name field. The prefix SPAP means the member is enrolled in an SPAP.
what is the mentor article used when assisting caller regarding the communications they received from Humana.
Pharmacy Communication or Marketing Mailings Inquiries Overview.
These are medicinces that can be purchased without a prescription. There are located on shelves in pharmacies, grocery stores and gas stations
Over the Counter Products/OTC
BONUS
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Name 3 Positive Aspects of using Mail Order Pharmacy.
Convenience, Time Saving and Cost
It is a program where pharmaceutical manufacturers may sponsor a patient that provide financial assistance or drug free products through in-kind donations to help low-income individuals who cannot afford their prescription medications.
Patient Assistance Programs (PAP)
Thank you for trying.
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