The rate at which goods or services are produced, especially output per unit of labor
What is Productivity
100
The goal of ________ __________ is to be able to produce a safe quality product in an efficient, cost-contained method, which returns the highest rate of productivity.
What is Workflow management
100
A technician cannot be delegated to perform medication counseling; by law this duty can be performed only by a
What is Licensed pharmacist
100
Workflow __________ is how the steps or process is controlled; An intricate part of the prescription filling process
What is Management
100
Able to store large amounts of data over any given period of time, making it easier when it comes to comparison of data
What is Computer systems
200
Medication use reviews were also intended as a way to catch ____________ _____ or over use of prescription writing from a particular prescriber.
What is Prescription Fraud
200
PHI includes ____, _______, and ______ records or information pertaining to treatment or care received for physical or mental health, the rendering of that care, and payment for such services.
What is Past, present, and future
200
One of the best productivity measurement systems a pharmacy has is its _________
What is Employees
200
Gathering this type of information can cut cost and wait time as well as improve patient medication consultation and the overall safety and satisfaction of the patient.
What is Patient surveys/Suggestions from the patients
200
The measurements used to evaluate if the cost involved with producing a product is greater than the profits gained form production of the product, is called what?
What is Productivity data
300
Productivity relies of two things: ____ of the product and the ____ it takes to produce the product
What is Cost and Time
300
The steps or process taken to complete a task
What is Workflow
300
What does the acronym HIPAA stands for?
What is Health Insurance Portability and Accountability Act
300
The act of __________ involves entrusting a person to preform a specific task, which you feel the person is best suited to perform.
What is Delegation
300
Improperly managed workflow can cause __________ ______, waste valuable time, and see tempers flare.
What is Medication errors
400
_______ _______________ is an important concept for the pharmacy technician, who has access to large amounts of information that patients trust will not be exposed or released unless they grant permission.
What is Patient confidentiality
400
__________ is meant to help improve productivity and workflow.
What is Delegation
400
____________ and ________ is essential to the success of any pharmacy; You cannot have one without the other
What is Productivity and Workflow
400
____________ ____ can also point to processes that need to be re-evaluated so they run more efficiently and in turn increase the rate of productivity.
What is Productivity data
400
__________ ___ ______ involves pharmacists and physicians specifically chosen by the state to conduct regular committee meeting.
What is Medication use review
500
A patient's confidential information is commonly referred to as
What is Protected Health Information or PHI
500
____________ __________ can suggest what an employee's greatest strengths might be, allowing the employer to use these strengths to its advantage and improving productivity.
What is Performance evaluation
500
Listening to and correcting issues that are troublesome to a large number of patients is part of who's role in the pharmacy?
What is The pharmacy technician's role
500
Gives the user a side-by-side comparison of data; Allows the user to not only track production cost and productivity, but also evaluate where changes are necessary for production to improve.
What is A computer-generated report
500
A complex law that has greatly affected the entire health care system; it notably affects pharmacy practice because the privacy rules regulate the use of patients' health information.