Phone Console
Motorola Console
Video Recording Systems and Cameras
Internet use and Taking Calls for service
MISC
100

Do we use speaker phone?

No we do not 

100

Can a headset be used with the radio?

Yes 

100

Do we have cameras in every police department we dispatch for?

No, We do not have cameras at Springfield PD and Fairlee PD

100
Do we use facebook while at work?
No
100

Do we do bicycle tags?

No, we do not. 
200
What is the difference between Park A VS Hold?

Park A allows anyone in dispatch to pick up the call. While Hold remains solely to the phone that placed the call on hold. 

200

What are the different ways to transmit?

Foot pedal, Microphone, selecting the lightening bolt on the channel to talk

200
What are the names of the software we use to monitor cameras? 
Command Station, Radius, and Canaan Cameras
200

What is Texty?

Texty is a program where we receive texts from 911. We can also innate a texting conversation with any phone number. 

200

How do you take an officer off duty?

Command station: OF

Click on there name and press the off duty button 

300

What phones are recorded?

All dispatch phones and Detectives phone in the Sergents Office

300

What does the mute function do?

When selected on a specific channel and the mute function is used it will mute all other channels besides the one that is selected
300

What is the software we use for arrest in Hanover? What must we do with this software.

The software is called case cracker. Dispatch must start the recording for the officer. Making sure the suspects name is added and CFS number

300
What is the procedure for 911 calls from nursing homes. 

Depending on if its a real emergency or a hang up. Call the number back. Notify nursing station and OIC

300

What does code 4 mean? 

Officer needs immediate assistance 

400

How does one go about getting a phone recording?

Officers have to submit a form that goes to Doug or Tim. The general public has to fill out a 91A request. 

400

Do we have access to different agencies tones and channels? If so what agencies do we have access to?

Yes. Hartford, Lebanon and Grafton County

400

When an arrest is happening in any town what is dispatches responsibility?

To monitor the cameras for which ever agency is making the arrest. 

400

Where does one find an obstruction permit/ outside activities permit?

They are all posted on the Town of Hanover Website

400

What is a phrase a dispatcher should remember?

Compliancy Kills!!!!!!

500

Explain the Fiber connection to Lebanon

The fiber connection to Lebanon allows us to log into their CAD system. It use to allow us to dial 1212 to reach Lebanon. 
500

What is the cell block regulations?

One door to be open at a time

500

Can dispatch View any of the schools cameras just for fun?

No, dispatch must have a reason and they have to let the school know the cameras are being accessed. 

500

What is call prioritization? 

Call prioritization is when there is multiple calls an officer might have to deal with and dispatch needs to make sure the officer is going to the ones with high priority 
500

What information does a site file provide?

lock box info or key code info, if someone is trespassed, and contacts for the property. 

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