Systems
This system allows you to send messages to providers, teams, and individual staff regarding a given patient.
What is EHR/Touchworks?
You use this website to check if a patient has a medical assistance plan.
What is MNIts?
The status your phone displays when you are signed in, but unable to take any incoming calls.
What is "Unavailable"?
A call in which someone is elevated, but does not raise any flags regarding being a possible risk to themselves or others.
What is an escalated call?
Patient's first and last name, Date of Birth, Primary Phone Number(s), Mailing Address, Email Address, Insurance Policies.
What demographics/information do you need to verify during a call?
This system is used to create a patient's chart, see past and upcoming appointments, and schedule appointments.
What is Dash?
You use this website to verify if a patient has a commercial policy, or if a patient's provided policy is still active.
What is Healthia?
An attempt to transfer a patient to a specific person or team wherein you wait to speak to the person on the other end of the line before pushing patient through.
What is a "Warm Transfer"?
This call type results in sending an email to either the managers of a specific location, the call center managers, or (if applicable) human resources. It would also require a task to be made and sent to the corresponding manager task basket in EHR.
What is a complaint call?
This platform allows patients to see upcoming appointments, leave messages for providers or request appointments.
What is FMH (Follow my Health)?
This system is used to add pop-up notes and emergency contacts.
What is Veradigm Practice Management/ "PM"?
This type of coverage requires you to input a claim number, a phone number and name for the covering entity, the date a patient was injured, the entity's billing address, and the name of an adjuster.
What is Auto/Worker's Comp coverage?
This resource provides the direct phone numbers/extensions of various teams in Minnesota, Wisconsin, Iowa, Missouri and North Dakota, including information on whether the line is internal or external use only.
What is the "Quick Contact Info" tab?
These types of cancellations require you to document a reason, as well as send an urgent task to the provider to inform them, but will not result in a fee.
What are late cancel - illness and weather cancel?
This platform allows patients to store a credit card on file for future payments, as well as send messages to the PFS team, see current or past invoices, and enroll in autopay.
What is Collectly?
You would advise a patient to be on the lookout for a text or email to complete their intake paperwork from this system.
What is Dash Intake?
This type of coverage covers only a select number of sessions with a provider (usually between 3-12), and sessions scheduled using it MUST be conducted with a fully licensed, unsupervised provider.
What is an EAP (Employee Assistance Program)?
This resource provides you with the direct extension of each clinic's front desk staff, as well as direct extensions to specific providers.
What is the Nystrom Phone List?
This resource is used when staff must call on a patient (or parent/guardian) who does not speak English.
What is the OPI phone service line?
This is the platform through which providers meet virtually with patients - invitations to these meetings may only be sent via email.
What is Zoom?
This system tells you the most immediate openings for a given service that utilizes intake blocks.
What is Intake Finder/Power IB Intake Finder?
This type of coverage is provided to individuals who have lost their typical insurance coverage due a change in employment, and must be scheduled for as if it is commercial.
What is COBRA?
(651)-529-8671
What is the New Patient Registration phone line?
Where are you? Do you feel safe? Are you alone? Are you experiencing thoughts of Suicide, or harming yourself or others? Do you have access to something that could be used to harm yourself or others?
What are "Risk Assessment" questions?
This arrangement allows for someone who is not the patient's parent or guardian, with their consent, to make medical decisions regarding a minor patient.
What is DOPA (Designation of Parental Authority)?