REVENUE & EXPENSES
the rate charged to a customer for renting a given unit
what is time & miles (T&M/C&I)?
provided to different sources in return for their assistance in generating rental sales
what are group/local referral commissions?
*DOUBLE JEOPARDY - 200*
maintenance spread to area vs expensed to last renting branch
what is preventative vs corrective maintenance?
a non-profit based reward for achievements
what are misc bonuses?
this type of branch overhead is often defined as janitorial
what is facility service?
the calculation for T&M
what equals average daily rate * days earned % * days in the month?
the liaison between insurance customers and our rental branches
what are call centers?
the 3-year historical average of all losses on liability claims
what is DR liability?
*DOUBLE JEOPARDY - 400*
profit based bonuses are only paid out to these two employee titles
who are DR BRMs & ARMs?
this branch overhead column includes water & electricity
what is utilities?
the difference between # of days a unit is earning income vs the % of units on rent at a given time
what are days earned vs utilization?
*DOUBLE JEOPARDY - 600*
the appropriate write-off category for an unsatisfied customer not wanting to pay their rental after it has been closed
what is bad debt?
the gain or loss on the sale of a vehicle and the way it is applied
what is inventory adjustment and direct costing?
3 types of employee categories on the personnel expense tab
who are branch personnel, auto detailers/VSA, and drivers?
this column holds expenses related to repairing & maintaining buildings/grounds
what is o&m facilities?
the 4 individual protection products
1.) protects 3rd party rental if our customer is at fault
2.) covers items stolen out of vehicle while on rent
3.) Enterprise will not pursue customer for damages caused as long as there has been no breach of contract
4.) covers tows, lockout service, and tire replacements
1.) what is supplemental liability protection?
2.) what is personal effects coverage?
3.) what is damage waiver?
4.) what is roadside assistance program?
3 categories of bad debt
what are 90-day A/Rs, chargebacks/bounced checks, and force charges?
type of reserve and two subcategories calculated based on a 12-month rolling average with a 1-month lag and 10% buffer
what are physical damage reserves, damage waiver losses, and subrogatable bad debt?
workers comp is included under this personal expense column
what is other personnel?
*DOUBLE JEOPARDY - 800*
the two branch overhead categories that are only applicable to airports
what is MAG & shuttle bus?
*DOUBLE JEOPARDY - 1,000*
T&M for the month of November
average daily rate = $39.50
average days earned = 9,900
average units in fleet = 11,000
days earned % = avg days earned/avg units in fleet = 90%
what makes up 1,066.50 T&M?
the 4 types of uninsured losses
what are conversions/lot damage, employee accidents, undocumented damages, and employee liability?
the 10 categories included under the direct cost tab
expense can be managed by ensuring that employees pay this during their leave of absence or that they are billed when they return
what are benefits?
5 expenses under the other expense column of branch overhead
what are...
software licenses, maintenance agreements, postage, legal & audit, business licenses, cash over/short, coffee services, security services, DAAS, unsecured property tax, etc