Missouri claims
Are there roof matching building codes in Missouri?
Yes, most can be found in One Click Code. CTR's usually get a letter from the city.
Name two benefits of RSP for the claim specialist.
Estimate completed. Estimate reconciliation completed. Back and forth between CTR and SF done by an outside party.
How long does a customer have to file a wind/hail claim after the DOL?
2 years
Who has lived in a state outside of Georgia?
Jonathan, Linda, Jennifer, Lyn, Samuel
Currently, what are the two priorities of FPS?
Claim resolution and proactive customer communication.
How many years does the insured have to file for suit?
Name 3 benefits of RSP for the customer.
5 year workmanship warranty.
Company material discount.
A vetted, licensed, insured and qualified person to complete repairs.
Proven high customer satisfaction and 100% stated they would recommend to friends.
How should a claim specialist work a claim if there is attorney representation?
The CS should assign the claim to the field for ownership.
Who on our team has worked for State Farm for more than 5 years?
Jonathan, Tiran, Samuel
Who is our CM?
Rick Moore
When the CS completes the QFC.
If a customer changes their mind and decides not to use RSP after the estimate is complete, what is the CS's next step?
Upload the estimate to Xactimate, apply depreciation, cut check to customer.
What must be in partial and full denial letters and how can the CS send the letter?
Can be sent by mail. Must place suit language in partial and full denials
Who were athletes in high school?
Samuel, Lyn, Jennifer, Jonathan, Charles, Andrew
Who is our VPO?
Brianne Jones
The insured is requesting another inspection but has not provided and additional evidence of missed damages. SF has already been out twice. What is the CSs next step?
Send to the field for another inspection.
If a customer/agent calls and there is unreviewed mail, what should the CS do?
Accept mail and work claim as far as possible, regardless of mail age.
Oklahoma law requires CS to send a status letter every 30 days. True or false?
True
Who on the team has worked in a SF department outside of FPS and HRU?
Tiran, Jennifer, Jonathan
What are two out of the six claim handling standards?
resolution mindset
proactive communication
use tools/tech
view interactions from lens of customer
settle same day
take action
The REIAP report states that there are 10 wind damaged shingles on the front slope. The shingles are 5 inch shingles. What are the CS's next steps to move the claim to the furthest point?
Review the photos to determine if the photos support. Create estimate. 5 inch shingles are available and manufactured in MO. ITEL if customer cannot find shingles.
What should the CS do if a CTR or public adjuster calls and mail is more than 5 days old.
Review, accept mail and progress claims as far as possible.
If there are code issues pertaining to decking, where should the CS look to get clarification?
CS should go by the specifications of the shingles on the roof.
Who travels the furthest to SF and how many miles?
Charles = 68 miles one way
What are 3 of the 7 performance indicators that demonstrate CS proficiency?
Payment cycle time
Complaint/claim ratio
Productivity per Performer
Reinspection results
Customer Journey/Mission CX