Front Desk Service
Westbank Specifics
System Wide Info
100

Where can the help line number be found?

Posted on receipt printers or monitor at front, website, Facebook page etc.  

100

Where is the Communication binder located?

Under the middle desk - white binder 

100

If you spot an issue with LEAP/Polaris, who should you email?

Mark Reinelt - System Circulation Coordinator

200

What is the process for taking book sale money?

Take money from patron using brown paper cup near till, put money into the book sale drawer as soon as you can. Do not leave bills sitting out on the counter as it is a security issue for all staff. 

200

Where is the Wifi router stored?

Communications Room - small room to the left of women's public washroom.

200

Who do you contact for issues regarding reallocations and damaged weeding? 

Wendy Ferguson - System Materials Handling Coordinator

300

What is the process for taking copier/internet printing money?

Put money from patron in glass copy cup. Only money that has been put through Polaris/LEAP can be added to the till. 
300

How many cameras do we have in WK?

4 total

Front entrance, Study room, Fire place area, Public washroom area

300

Who do you contact about setting up a patron with access services?

Connie Rose - Library Access Assistant

Tara Thompson - Community Engagement Coordinator

400

A patron asks if he can charge his phone in the library. Is this allowed during phase 3?

Can only charge phone from internet stations - wall outlets are not available. If all internet stations are full then the option to charge is not available. Patron is able to use the internet station for a max of 1 hour.

400

What is the process for selling magazines?

Refer to master list - grab bundle for patron and take payment with brown cup. Put money in book sale tray right away. 

400

Where can you find the adult programming section on the website?

Under the 'Read, Watch and Listen' tab, programs for adult is the last option on the far right.

500

A patron comes in to renew her card. She happens to have her husbands card with her and wants to know if she can renew his as well. How do you proceed?

Unless this spouse is listed on the hubands account as someone who is able to edit the account, we cannot update the account without the husbands permission. He can call or come into the branch to renew, but we are not able to renew his account just because his wife asked to have it renewed. 
500

Where can you find the magazines for adults?

In children's section next to display shelf. 

500

How can you see system wide events in E-vanced?

From E-vanced page (patron view) change location tab to 'select all' to view all events.

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