Customer Service
What are the two (2) types of customers?
Internal and external
According to the Human Rights and the Police Firearm and Use of Force Policy, what dictates an officer discharging his firearm in a public thoroughfare?
Under no circumstances should the firearm be discharged in a public thoroughfare
After responding to an accident scene, you sent PECC a 10-11, 10-18 and 10-21. What message did you send?
10-11: Arrived at location
10-18: Wrecker needed
10: 21: Hit and run accident
According to Section 5(3), a Constable may take a suspected person to a JP if a judge is not sitting within?
48 hours
Empathize in a broad way, listen carefully, seek support if you are scared. What type of customer are you dealing with?
Angry Customer
Five levels of the Use of Force continuum
1. Effective presence
2. Verbalization
3. Empty-hand control
4. Less Lethal
5. Lethal
What is the Radio Code for Assistance?
10-27
A person found with agricultural produce they cannot account for is most likely guilty of?
Praedial Larceny
Acronym and meaning for dealing with customer's complaint
B- Believe
L- Listen
A- Apologize
S- Satisfy
T- Thank
Police first responsibility after force is used.
Seek medical attention for injured person(s)
What is the meaning of 10-11?
Arrive at scene
A S21, reported stolen, was found in Kim's possession. She reported that she bought it from a friend for 20k. What offence is she most likely to be charged for?
Receiving Stolen Property
List five customer expectations/requirements of the police
1. Speed of delivery
2. Conformance to specification
3. Consistency
4. Quality service
5. Reliability
6. Responsiveness
7. Accuracy of documentation
State four responsibilities whenever member of the JCF resort to the lawful use of force
1. Minimize any interference with human rights
2. Exercise restraint in such use and act in proportion to the seriousness of the offence and the lawful objective to be achieved
3. Minimize damage and injury
4. Ensure that medical aid is secured for any person requiring it at the earliest opportunity
A Priority 2 Call
Urgent, not known to be life threatening, not as dangerous as a Priority 1 Call
A person who comes into possession of goods dishonestly in circumstances where the owner cannot be traced is guilty of?
Unlawful Possession of Property
Which service delivery do civilians expect from the Police?
Quality of service
State the circumstances when your supervisor should be notified as soon as practicable following the application of physical force
1. Where the application of force appears to have caused physical injury
2. The individual has expressed a complaint of pain
3. Any application of a less lethal control device
4. Where the individual has been rendered unconscious
You received a stolen motor vehicle message from PECC. You observe a vehicle fitting the description. You inform PECC of the observation and that you are in pursuit. Which radio code describe your action?
10-28 (In Pursuit)
Under Receiving Stolen Property. How do you prove Guilty Knowledge?
Direct Evidence - admission of accused and evidence of Principal Offender