Random Stuff
This typically happens in warmer months and results in the customers CRP payment being more than amount due for actual gas usage
What is CRP Reverse Discount
THIS AMOUNT IS CHARGED WHEN PGW RECONNECTS GAS SERVICE TO A RESIDENCE
WHAT IS $123.23 RECONNECTION FEE
Customers are charged a fee for a returned check.
what is $20.00
The customer has been referred to this next step because the debt has been legitimate and properly transferred.
What is PUC
CSRs are not permitted to calculate a reduced _____ _______ after customers provide proof of income for each month for which the reduced income was received.
what is a cure amount
The charge for a customer's first request of the copy of a statement.
what is Free or no charge
The dig fee amount?
what is $372
Customer who fails to re certify their CRP what does their status become?
What is suspended
If a customer files a dispute, for any reason, PGW is required to resolve the customer’s dispute in how many days?
what is 30 days.
When applying for PGW customer Responsibility Program the applicant must submit adequate and verifiable income documentation for all members of the household who have income this is a form of documentation that would not be a verifiable document!
What is a letter from an employer
This Department is permitted to calculate a Reduced Cure Amount
What is USD/Universal Service Department
A charge the customer must pay each month regardless of whether the customer uses any gas.
What is Customer charge
This fee is intended for the modernization of PGW’s gas system infrastructure to ensure that pipelines remain safe
What is Distribution System Improvement Charge?
A KUBRA intercepted review was recently performed after learning what the review determined.
What is enter a customer dispute via DRU escalate
UNDER PGW'S NATURAL GAS HEAT CONVERSION PROGRAM A CUSTOMER MAY BE ELIGIBLE FOR A ____ CREDIT TO THEIR ACCOUNT IF THEY ARE AN EXISTING PGW CUSTOMER
WHATS IS $500
If the CRP participant does not respond to the recertification request by the twelfth month PGW will send a notice stating that the customer has been suspended the customer then has ____ to recertify or be subject to the collections process!
What is 45 days
The charge for delivery of natural gas from PGW to the customer’s residence.
what is The Distribution Charge
A customer enrolled in the Easy Way Budget monthly payment plan is terminated from the plan when the customer misses.
What is missing two monthly payments in-a-row
This type of dispute is initiated by the PGW's internal monitoring because something appeared off with a customer's bill.
What is a non-customers dispute
Today, he called into Customer Service and made one payment to cover one of his missed CRP payments. He is still behind one CRP payment. Edward is eligible for ___ __ ___ _______ ____
What is one month of arrearage forgiveness
if a customer change to an alternate gas supplier, no longer qualifies for the CRP program or discontinues service
What is a customer is classed as inactive
What is the monthly statement charge for basic gas supply service which is sold either by volume or heating value
What is commodity Charge.
If a customer’s income changes, for any reason, the customer is required to recertify their CRP until gross household income exceeds what amount.
What is 150%
A complaint that gas usage in common areas of the building such as gas dryer or gas heater are connected to a customer's bill the CSR should
What is entering a Dispute via DRU that includes the landlord and/or property management
PGW has 4 CRP types.
What is 4% of income, 6% of income, $25.00 minimum, and CRP average