Scheduling/Rescheduling
You should not reschedule an appointment unless it shows this status?
What is No Show
The name of the area in the BOOK IT page you place your Appt Notes and Visit Type?
What is the Appointment Card
Information that should be verified once you locate a newborn patient chart in Epic?
What is "Address"
These are the areas that Patient Safety workflow would be followed if using Zingtree?
What is Schedule, Rescheduling, Cancel, Medical Questions or miscellaneous Request
Patient is requesting a refill of their medication the PCP has prescribed
What is .REFILLREQUEST
This must be done if rescheduling an appointment that has a CLIPBOARD icon showing on the appointment?
What is unlink ticket
The area on the Appointment Desk where a Ticket will be stored by a PCP for an appointment on behalf of the patient?
What is the Active Request Tab
Two identifiers that can be used if caller is unable to confirm address on file for the patient?
What is SSN or Phone Number
This is the question you must ASK if a symptom advised is NOT found on the Emergent Scenario List?
What is "Do you have any other symptoms?"
Patient would like to get the results of their labwork
What is .PTRESULTREQUEST
Patient calling to schedule their Pre-Employment Physical
What is Occ Health
The patient would like to know if the provider is seeing patients on the day after Thanksgiving?
What is SCHEDULES
The type of insurance that ProHealth Care does not accept?
What is Motor Vehicle Insurance
This is the only Triage Nurse Line you should contact if the patient DOES not have a PCP with ProHealth Care?
What is CAC Triage Nurse
The area on a Telephone Encounter that is NOT needed if Zingtree advised to Document a Telephone Encounter?
What is Routing
Patient is calling for an Acute issue after 5pm, requesting a next day appointment
What is Open Slots
You should review this area after completing the Epic Decision tree to see if any information is provided?
What is Instructions area
This should be verified if the caller is an Internal Partner caller?
What is MRN and Full name of patient
The workflow to be followed if the patient declines speaking to Nurse Triage?
What is assist caller as requested, Route a TE to applicable Clinic Nurse Triage pool to advise patient declined speaking to Nurse Triage
Patient is calling to cancel their appointment today... that is 1 hour from the time of the call
What is .PTLATECANCEL
Time frame the patient should be scheduled if needing a Pre-Op Clearance?
What is within 30 days
You need to access the appointment desk but the Epic Decision tree is already populated?
What is "Pause"
Call opening that should be provided if Amelia shows RED with MRN showing?
What is "I see you are calling for someone else, is that correct?"
This patient would be escalated for their symptom if they had a symptom other than pain at the site or swelling?
What is Bee Sting?
The areas on the Telephone Encounter form that must be filled out if routing a message?
What is Contacts, Reason for Call, Documentation and Routing