General Retrieval
Non-Legacy contract account numbers start with what number?
5
The "Last Interactions" section shows how many previous interactions?
5
On which CRM tab would you find the high bill flyout?
Billing
Can Business Partners pay online without enrolling in My Account?
Yes
What tab in CRM would you click to create an installment plan?
Account Balance Overview
What type of Master Data search criteria is the following: Contract Account, BP, BP by Premise?
Business Master Data
Which CRM tab allows you to view a customers creditworthiness?
Data Overview
The summary of third party supplier charges appear where on a bill?
The Last or Third Page
What is the name of the system we use to process payments over the phone?
Speedpay
Can BPs with active installment plans also sign up for Budget Billing?
Yes
Searching Premise by Address and Premise by Meter is what type of Master Data search?
Technical Master Data
What is the best creditworthiness a BP can have?
0000
What is the first step in handling high bill calls?
Analyze
A credit that holds a placeholder for an expected payment is best defined as what?
A Statistical Credit
What tab in CRM would you click to create an Extended Due Date?
Contract Account Overview
What CRM tab would you use to check a BP's program eligibility and view what they are enrolled in? i.e. Direct Debit or WPP.
Contract Account Overview
From which Data Overview tab can you find the billing cycle/portion?
Technical Data Environment
The production of electricity at power plants is best defined as what?
Generation
What website is used to verify payments made at a kiosk?
US Payments
What tab on the data overview screen would allow you to see if a BP was eligible for Extended Due Date?
Technical Data Environment
What is the preferred method for technical data searching?
Premise by Address
On the Data Overview screen, which tab provides the contract account status?
Business data environment
The AMI portal stores how many days of historical meter reads for AMI read and enabled BPs?
45
After how many days of not receiving payment will a statistical credit be reversed?
3
CRM will automatically recalculate a budget when the variance reaches what percentage?
25%