Billing
BP sees "Budget Settlement" on their bill, what does this mean?
They reached the end of their budget billing period or were removed from Budget Billing
Residential customer has broken 1 IP within the past 12 months. What installment plan type would they qualify for?
IP 2
What CM tab allows you to view last four of social security number, add an associate BP, and update the phone number?
BP Overview
In what city is PHI's headquarters located?
Washington, DC
The electric meter is the responsibility of the customer or PHI?
PHI
BP sees Deferred Payment Settlement on their bill. What does this mean?
They broke an installment plan
Commercial customer has broken 1 IP within the past 12 months. What IP type would they qualify for?
IP 50/6
What CM tab allows you to view a customer's credit worthiness score?
What is the name of the county where we service gas customers?
New Castle
The Service Entrance Cable is the responsibility of the customer or PHI?
The Customer
BP looking to enroll in a TPS says the company is asking them for a number from us to enroll. The TPS says it is not the account number. What number would we provide the BP?
Residential service number
Customer is looking to pay the same amount for their electricity every month. What payment plan could you offer them?
Budget Billing
What CM flyout menu would allow you to drop a third party supplier?
Billing Flyout
What is the name of the chemical added to natural gas to give it the smell of rotten eggs?
Mercaptan
What is the voltage level for single phase electric service?
120/240
On a customer's bill, this is the cost associated with producing electricity at a power plant.
Supply Charges
A residential customer has broken 2 IPs within the past 12 months. What IP type would they qualify for?
IP 50/6
Account Balance Overview
What state does not charge residential customers late fees?
NJ
The purpose of a _____ is to either increase electric voltage to keep it moving across long distances or reduce the voltage to make it safe to enter residential areas.
Substation
It is summer and the customer only uses gas for heating in winter. The bill shows 0 gas consumption but every month they see a $13 charge their gas bill. What is the name of the charge a gas customer would see even if they are not consuming any gas?
Customer Charge
A residential customer has broken 3 IPs in the past 12 months and is told they cannot get another IP. What state are they in?
DE
What CM tab would use to issue a streetlight outage
How many times can a NJ customer get an IP 50/6
There is no limit
Sending electricity across great distances at high voltage levels from powerplants to substations is known as what electric term?
Transmission