The Past
Most common surgical technique used for bloodletting
Venesection
Primary duty of a phlebotomist
Collect blood specimens
Most common type of communication a phlebotomist uses with other HCW's and patients
Verbal Communication
Federal law that requires all healthcare providers to obtain a patients consent in writing before disclosing medical information
Health Insurance Portability and Accountability Act (HIPAA)
Practice of drawing blood from a vein or through a cut in the skin
Phlebotomy
These individuals were skilled with sharp instruments and were often called to perform bloodletting
Barbers
Two procedures phlebotomy is primarily accomplished by
Venipunture and Capillary
Study of an individual's concept and use of space
Proxemics
A phlebotomist who is able to trust their own personal judgement is displaying
Self-Confidence
Moral principles or standards that govern conduct and the distinction between right and wrong.
Ethics
It was used for more localized bloodletting
Leeches
Agency that certifies Phlebotomists
American Society for Clinical Pathology (ASCP)
Tone of voice, language limitations, emotions, age, and genders can cause this
Communication Barriers
One of the fundamental principles of healthcare, in Latin the phrase is "Primum non nocere"
First do no harm
Study of nonverbal communication
Kinesics
Greek physician recognized to this day as the "Father of Medicine"
Hippocrates
Standard or requirement for a technical specialty
Certification
Verbal and nonverbal messages do not match
Kinesic Slip
Name 3 personal behaviors/characteristics that make up a professional image
Self-Confidence
Integrity
Compassion
Self-Motivation
Dependability
Ethical Behavior
This two word term could be described as biases that are major obstructions to verbal communication
Communication Barries
This form of bloodletting was performed by some alternative medical practitioners
Cupping
Agency that approves phlebotomy programs
National Accrediting Agency for Clinical Laboratory Science (NAACLS)
Percentage of language that is unspoken
80%
Organization that published The Patient Care Partnership brochure
American Hospital Association (AHA)
Highly specialized medical care
Tertiary