Healthcare Basics
Which organization sets laboratory standards?
CLSI
Example of nonverbal communication
Facial expressions
QA focuses on
Preventing errors
Standard precautions applies to
All patients
Best vein for venipuncture
Median cubital
Which lab department performs CBCs?
Hematology
Proper telephone protocol includes:
Identifying yourself
Failing to obtain consent is
Battery
Agency enforcing BBP standards
OSHA
What is the liquid portion of blood
Plasma
Which healthcare setting provides long-term care?
Skilled nursing facility
Why is communication important in phlebotomy?
Builds trust, reduces errors
What is the purpose of incident reports?
to document unusual events
Gloves, Lab coats, and face shields are called what?
PPE
What is the difference between plasma and serum?
Plasma has clotting factors, serum does not
List one personnel level in the clinical lab
Phlebotomist (will also accept MLS, MLT, Lab Assistant)
Give an example of poor professional image
Poor Hygiene
Name a legal issue that may arise during phlebotomy
misidentification
will also accept:
negligence
battery
A healthcare practice used to reduce the chance of microbial contamination with the goal of protecting patients from infection and preventing the spread of infection is:
aseptic technique
What is the purpose of white blood cells?
Name one lab department and one test it performs
Blood Bank: Type & Screen
Will also accept:
Hematology: CBC
Chemistry: BMP
Microbiology: Culture
Your posture and facial expressions are called what?
Nonverbal cues
The oldest and largest standards-setting body in healthcare is
The Joint Commission (TJC)
What kind of infectious transmission is the transfer of an infectious agent to the mucous membranes of the mouth, nose, or conjunctiva of the eyes generated by sneezing?
Droplet transmission
what do platelets do for our body?
blood clotting