Positives
Helps Advocate for...
The correct...
telephone number
A Doctor or Therapist may ask you questions about...
how you are feeling/what toy are doing.
Taking the time to hear what the other person is saying is
listening
In person when we talk, we take
Talking on the phone is happening more often because...
of COVID-19
Name of...
If you do not feel comfortable answering you can ask..
staff for help
If you have to put the phone down to get help you ask the person
Can you please wait, I have to ask for help
In person we share how we
feel
Makes our communication skills..
______ helps to know that the office is open or closed or the person your calling is available
time
We might meet with theses people now more on the phone or zoom because of COVID-19...
doctors/day program/ therapists
indoor
In person, we enjoy spending..
time talking to our friends
Helps us stay in touch with...
family and friends
know what you are going to say on the voicemail
The phone calls help the doctors know _____ since we cannot visit the office during COVID-19.
how we are doing/what we need
take deep breaths, tell the person you are upset with what they said, you may ask to call them back later when you calm down
In person we may hear news that upsets us we may need to use our..
coping skills, deep breathing, taking breaks
Through phone calls we learn the best way to
share our thoughts
Make sure you know _____ you are calling that person
why
A calendar is good to have incase...
you need to schedule the next call
Hanging up on someone, yelling, calling many times in row, not listening are all things we ...
do not do on phone!
When someone else is talking we have to
listen