Mixed Messages
What's Missing?
Say What?
What should you do?
Making Phone Calls
100
Mom: Someone called for you while you were at work, she wanted to see if you could hang out later. Call her back at 833-0400. What's missing?
What is the name of the person who called.
100
-Dan: Hello? -Caller: Hi, are your parents home? -Dan: No, I'm home alone. What went wrong?
What is don't tell someone you are home alone.
100
What do you say when you answer the phone?
What is hello.
100
What should you end a phone call with?
What is goodbye.
200
Hi Billy, It's Brendan. I'm at my grandma's house and I'm pretty bored. Call me back when you get this. What's missing?
What is Billy didn't leave his phone number.
200
-Pizza Palace: Pizza Palace, how can I help you? -Tim: Hi, can I order a large pizza to be delivered? -Pizza Palace: Sure, any toppings? -Tim: No, just cheese. Thank you, bye. What went wrong?
What is Tim didn't give an address for delivery.
200
What should you do or say when you can't hear someone on the phone?
What is apologize and tell them you can't hear well.
200
What is the first thing you consider before making a phone call?
What is the time.
300
Jen, someone from your job called to see if you can work for them tomorrow. What's missing?
What is the number and name of the person who called.
300
-Kelly: Hello -Jamie: Hi Kelly, just wanted to see how your day was. -Kelly: Thanks Jamie, but this actually isn't a good time. My family is having dinner. Can I give you a call later? -Jamie: But, I want to talk to you now. Can't you talk for a little? -Kelly: My dad is calling me. Sorry, I have to go. -Jamie: You're not my friend anymore. What went wrong
What is you shouldn't get mad if someone can't talk on the phone when you want to. What is Jamie was rude.
300
A caller asks for your mom who isn't home. What should you do?
What is take a message.
300
What should you say on the phone after you tell someone hello?
What is say your name and the reason you are calling.
400
"Hi, I'm a patient of Dr. Smith. I need to reschedule my appointment because I can't make it in tomorrow. Call me back so we can reschedule."
What is she didn't leave her name or telephone number.
400
Joe: Hi is Danny home? -Anne: No, sorry. (hangs up) What went wrong?
What is Anne didn't take a message. What is Anne didn't say goodbye. What is Anne wasn't polite.
400
When leaving a message you should include..
What is name, reason for calling, whether or not the person should call you back, and a phone number.
400
What should you do if someone doesn't answer the phone?
What is leave a message.
500
"Hi Matt, its me. Call me back."
What is the name and number of the person who called. What is the reason for calling.
500
-Dylan's Mom: Hello -Sasha: Hi Mrs. W, is Dylan home from school yet? -Dylan's Mom: No sorry, who's calling? -Sasha: Ugh never mind. He's always late.
What is don't talk to friends parents disrespectfully. What is don't get upset if someone isn't home when you call.
500
You accidentally call your grandma instead of your friend. Your grandma answers. What should you do or say?
What apologize and explain to her that you dialed the wrong number.
500
Name 2 reasons why you would make a phone call.
What is just to talk, to make plans, to schedule an appointment, to find information.
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