Steps of Active Listening
A person who is not on their phone or multi-tasking while others are speaking
Being present
This patient wants to learn as much as they can in PHP
Explorer
This step in a crisis that caused the crisis
Prompting Event
Emotional mind causes this
Feelings determine behavior, act impulsively, act without regards to consequences, or ignore important facts
This technique helps someone manage unwanted behavior
Urge Surfing
When a person maintains eye contact, nods, and uses body language
Nonverbal Cues
This patient wants to learn a few things in PHP
Shopper
This step in a crisis that describes how they act
Behavior
Reasonable contributes to this
Helps you make decisions based on facts, helps you ignore emotions, or can allow you to ignore your perspectives, set boundaries, etc...
The person experiences this when reminded of a person, place, thought, or feeling
Trigger
Understanding someone's emotions and feelings not just their words
Listening with Empathy
This patient wants to minimally participate in PHP, but appreciates the break from life
This is the step in a crisis that causes the crisis to get worse
Consequences
Wise mind allows for this
Balances emotion and reason, or helping make healthy decisions
Urges become more intense during this state
Rise
Listening while not forming opinions or judgements before you have let them finish speaking
Keeping an open mind
This patient is forced to be in PHP and has to decide how much to participate
Prisoner
This step helps you identify conditions that contributed to the crisis
Vulnerability
Relying too much on Emotional or Reasonable mind
Creates imbalanced perspectives, contributes to boundary violation
If Urge Surfing was successful, eventually the hot emotion does this
Fall
The act of restating what you heard in your own words to confirm an overall understanding
Paraphrase/Summarize
ESVP stands for
Explorer, Shopper, Vacationer, Prisoner
This ability allows you to limit vulnerability in the future
Controlling Variables
The typical state of most humans
Emotional Mind
Urge surfing is particular useful for this patient population
Folks who struggle with drugs or alcohol)