Phrasal B

Hospitality

100

Take Down

To record information (e.g., a booking or complaint).

200

Pass On

To relay a message or information (e.g., "I’ll pass on your feedback").

300

Set Aside

To reserve or save something (e.g., a table or extra supplies).

400

Follow Up On

To check or confirm something (e.g., a reservation or complaint).

500

Top Up

To refill a drink or supply.

Idioms/Phrases

100

The icing on the cake

An additional benefit or perk that makes a good situation even better.

• "The complimentary spa treatment was the icing on the cake for the guest’s anniversary stay."

200

Put one's feet up

To relax, especially after a long day.

• "After a busy shift, it’s time to put your feet up and enjoy a nice meal."

300

Go down a treat

To be very well received or liked.

• "The new dessert went down a treat with the guests at the dinner party."

400

To serve someone right

To receive the deserved consequence, often for misbehavior.

• "The guest’s behavior was so rude, it served them right when they were asked to leave."

500

On the house

 Free of charge.

• "The manager gave us drinks on the house as a thank-you for our patience."

Hospitality

100

 Check out

To leave and pay for your stay.

200

Look After

To take care of someone or something.

300

Turn Down

To decline a request or lower something (e.g., bed service).

400

Show Up

To arrive at a location.

500

Wipe down 

 To clean a surface by rubbing it with a cloth, usually with cleaning fluid or water

Idioms/Phrases

100

Roll out the red carpet

To give someone special treatment.

• "We always roll out the red carpet for VIP guests."

200

Hit the ground running

To start something with energy and enthusiasm.

• "The new manager hit the ground running and made several improvements on the first day."

300

A change in pace

 A shift in routine or environment.

• "This boutique hotel offers a change of pace from the big chain hotels."

400

Under the table

Something done secretly, often illicitly.

• "We don’t accept tips under the table; everything should be recorded."

500

On a roll

To experience a streak of success or good fortune.

• "The restaurant has been on a roll with full bookings for the past few weeks."

Hospitality

100

Cut off

To stop providing a service or to interrupt someone.

• Example 1 (Service): "The bartender had to cut off the guest after they had too much to drink."
• Example 2 (Interruption): "The call was cut off due to a poor connection."

200

Turn Away

To refuse entry or service (e.g., if the hotel is fully booked).

300

Chase up

To follow up on something to ensure it’s completed or to remind someone.

• Example: "The receptionist chased up the housekeeping staff to confirm the room was ready for the guest."

400

Check in on

To look after or ensure someone or something is okay.

• Example: "The manager checked in on the guests to ensure they were enjoying their stay."

500

Book out

To reserve all available rooms, tables, or spaces; also refers to a place being fully booked.