The threat of an event or action that will adversely affect an organization page 97
What is risk?
100
Name one example of personal protective equipment page 116
What are hazmat suits, rubber gloves, protective aprons, and safety goggles?
100
True or false, oral employment contracts will stand up in court page 303
What is true?
100
The percentage of Americans that currently participate in unions
What is less than 12%?
100
A structured process of measuring the difference between current status and the desired level or quantity of any given organizational condition page 75
What is needs assessment?
200
Documentation in HR should include at least one of these four items page 99
What are the date of the event, a description of what was said, how the conversation ended, and will there be a follow-up meeting?
200
This provides opportunity to get the employee back on the job with some alterations to the job page 122
What are reasonable accommodations?
200
This amendment prohibits the collection of an agency fee from employees who do not want to join or support the union page 305
What is The First Amendment?
200
True or false, more than 50% of Americans are pro-union
What is TRUE?
(2012 Gallup Poll)
200
This process offers two or more workers the opportunity to collectively constitute one full time employee page 203
What is job sharing?
300
Name three items that should be listed on a job description page 106-107
What are title, department, essential duties and responsibilities, education/experience required...
300
True or false, in order to claim you are a drug-free workplace you must conduct drug tests
What is false?
300
A harm done to someone in legal terms page 307
What is a tort?
300
The reason the first union protest occurred in the movie
What is the local contractor did not use union workers as promised?
300
The largest driving force behind employee relations page 262
What is managing change?
400
Job analysis includes these three approaches to the task page 108
What are observation, questionnaire, and interview?
400
This seeks pricing for a product or service that the buyer already understands page 136
What is RFQ (requests for quotation)?
400
This term refers to damages to the employee including loss of reputation, loss of income, loss of employment and more page 330
What is defamation?
400
Name one company featured that shared a message of a non-union environment with its employees
What is Home Depot or Target?
400
A quality approach with a set of techniques and tools for process improvement page 391
What is Six Sigma?
500
Name all four of the techniques for managing risk page 114
What are risk avoidance, loss control, risk retention, and risk transfer?
500
Using electronic communications and the Internet to manipulate someone into compromising their organization's cyber security by revealing critical information page 125
What is social engineering?
500
Name all five steps in conflict resolution page 319
What are affirm the relationship, seek to understand, seek to be understood, own responsibility by apologizing, and seek agreement?
500
They set the standard for how employers treat their workers Hint: Largest retail corporation
What is Walmart?
500
Name all five stages in a typical model for a career development program page 376
What are occupational preparation, organizational entry, early career establishment, mid career and late career?