Processes
Full Service/Community
When2Work
Curriculum
Communication Vehicles
100
What is the latest a Scheduler can assign you to teach a class without contacting you via phone?
What is 4 days
100
The number of days in advance you should contact your Full Service client.
What is 5 business days?
100
These are the only two colors which should be used when marking your availability.
What is Green and Red?
100
Method of practice by which students are tested on skill proficiency.
What is an assessment scenario?
100
This bi-weekly email contains national process changes, updates from our SD Director, and local territory updates.
What is the Territory Newsletter?
200
The 13th and the 27th of each month are the due dates for reports in this system.
What is Concur
200
The non-instructional staff member you should contact if you are unable to reach your Full Service client in the proper timeframe.
What is the Training Scheduler?
200
How far in advance an instructor should input their availability.
What is 3 months?
200
The pneumonic used to assist in interviewing a responsive person.
What is SAMPLE
200
Updated Facility Reference Guides can be found in this centrally located place.
What is Instructor Resource Page in Sharepoint (OneDrive)?
300
This is the email address used to submit supply orders and email confirmations.
What is newenglandphss@redcross.org
300
If you receive 2 Training Events for a Full Service class, this is the number of course records you should submit.
What is two course records?
300
The acronym in When2Work which lets you know if the Community Class is a Blended Learning course.
What is CSIM
300
1. SAMPLE; 2. CPR; 3. Choking; 4. Using an AED; 5. Controlling bleeding
What are the 5 skills necessary to receive successful certification in the classroom First Aid/CPR/AED class?
300
The New England Territory Service Delivery Manager
Who is Doreen Mortier?
400
Paid instructors should select this option in Workday when entering a shift greater than 6 hours.
What is Cancel Deduct - 30 minutes
400
If a student in a Blended Learning class has not completed the online work before the class what is her/his 2 options?
What is reschedule with the TSC or stay for the written test
400
The class identification code listed with Community Classes used to help pull the roster
What is Offering ID?
400
An abnormal heart rhythm in which the heart muscle contracts too fast.
What is Ventricular Tachycardia
400
Town Hall meetings are an excellent way to learn about the direction of both PHSS as a department and the entire Red Cross organization. These two Red Cross leaders can be heard hosting Town Hall meetings.
What is Gail McGovern and Jack McMaster?
500
This location is the home for all of the Service Delivery Processes and is updated regularly.
What is the Exchange/ Under Service Delivery MAPP
500
What do you do if you can’t resolve an issue at a community class like a walk-in student?
What is send the roster to the territory e-mail box
500
The class identification number used for Full Service classes which can be found in WhentoWork and on accompanying addendum documents.
What is Training Event Number
500
7 skill assessment objectives when testing for CPR
What are: 1. check for responsiveness 2. proper hand placement 3. compression depth 4. compression rate 5. total recoil 6. 2 rescue breaths 7. transition time less than 10 seconds from breaths to compressions
500
The number used to reach the on-call staff member for emergency issues that might arise after regular business hours.
What is 1-508-534-8088
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