Top Policyholder Questions
This legal process was initiated on May 20, 2024, because the Connecticut Insurance Department found PHL to be in hazardous financial condition.
What is rehabilitation?
This aspect of your policy remains unchanged during the moratorium, even though access to funds may be limited.
What is the crediting rate?
This tool is used by agents to identify the type of policy or annuity a caller has, based on the policy number.
What is the Policy Search tool?
This team is responsible for reviewing and evaluating hardship requests submitted by policyholders.
Who is the Rehabilitator’s staff?
This is the purpose of the proposed moratorium modifications sent in the August 2025 letter.
What is to ease restrictions for certain non-variable universal life policies and fixed indexed annuities?
This individual now operates PHL under court supervision and is responsible for developing a plan to maximize asset value and benefit policyholders.
Who is the Connecticut Insurance Commissioner (the Rehabilitator)?
This legal order was put in place to help preserve PHL’s assets by limiting the outflow of money.
What is the Moratorium Order?
This company name may appear on communications even if your policy is with PHL, because they provide administrative services.
What is Nassau?
This is the fastest way to submit a hardship request form.
What is through the portal at https://epiqworkflow.com/cases/PHL?
This is the date of the court hearing to consider the proposed moratorium modifications.
What is October 21, 2025?
This term refers to the temporary restriction placed on certain policy and annuity payments and transactions starting June 25, 2024.
What is a moratorium?
This type of distribution from tax-deferred retirement accounts is still allowed under Section 2(g) of the Moratorium Order.
What is a Required Minimum Distribution (RMD)?
This is the most important action policyholders must take to protect their rights during the rehabilitation process.
What is continuing to pay premiums?
This document must be notarized and included with your hardship request to explain your situation.
What is the Certified Statement of Facts?
This is one of the three options available to Fixed Indexed Annuity holders under the proposed modifications.
What is a one-time withdrawal up to the Free Withdrawal Amount?
This is the estimated timeframe by which the Rehabilitator expects to develop key terms of the rehabilitation plan.
What is late-2025?
This is the reason policyholders must continue paying full premiums even if they are not receiving full benefits.
What is the modeling of benefits on liquidation laws?
This federal agency does not provide protection for insurance policies or annuities.
What is the FDIC?
This federal agency does not provide protection for insurance policies or annuities.
What is the FDIC?
This is the statutory death benefit limit generally used to determine eligibility for non-variable universal life policy modifications.
What is $300,000?
This process involves the Court approving the rehabilitation plan after reviewing feedback and holding a hearing.
What is confirmation of the rehabilitation plan?
This group determines how benefits are prorated among multiple beneficiaries.
Who is the Rehabilitator’s staff?
This independent company was hired by the Rehabilitator to manage communications and mailings during the rehabilitation.
What is Epiq?
This person can file a hardship request on behalf of a policyholder, but only with written authorization.
Who is a representative with power of attorney (or a beneficiary in the case of a death claim)?
This is the expected timeframe when eligible policyholders will receive an election package if the modifications are approved.
What is November 2025?