SAFETY AND SECURITY BASICS
WHAT ARE THE 3 ESSENTIAL WAYS THAT YOU CAN HELP MAINTAIN THE SAFETY AND SECURITY OF BSB?
1. CLOSELY FOLLOW ALL OPENING AND CLOSING PROCEDURES
2. GREET ALL PATRONS AND MAINTAIN GENERAL AWARENESS OF YOUR SURROUNDINGS
3. BE FAMILIAR WITH OUR ROBBERY AND EMERGENCY PROCEDURES
WHAT IS THE EASIEST WAY FOR A HACKER TO PUT MALICIOUS SOFTWARE ON OUR SYSTEMS?
USERS OPENING SUSPICIOUS EMAILS AND/OR THEIR ATTACHMENTS.
WHEN ARRIVING IN THE MORNING, IF THE SAFE-TO-ENTER SIGNALS ARE NOT SET CORRECTLY OR THERE APPEARS TO BE SIGNS OF FORCED ENTRY, WHAT SHOULD YOU DO?
RETURN TO YOUR VEHICLE AND CALL THE BANK.
IF SOMEONE ANSWERS, THEY SHOULD BE ABLE TO GIVE YOU THE CORRECT ALL-CLEAR CODE.
DURING A ROBBERY, WHAT IS THE MOST IMPORTANT THING YOU CAN DO TO KEEP FROM ESCALATING THE SITUATION?
REMAIN CALM AND COMPLY WITH THE ROBBER'S DEMANDS
P.S. IF A NOTE IS USED, TRY TO KEEP THE NOTE AS EVIDENCE UNLESS THE ROBBER DEMANDS IT BACK.
WHAT ARE THE INITIAL RESPONSE PACKETS/PROCEDURES (IRP)?
A SET OR COLLECTION OF CONTACT INFORMATION AND GUIDES TO BEGIN DISASTER RECOVERY PROCESSES.
WHAT ARE THE 2 MOST IMPORTANT THINGS TO LOOK FOR BEFORE ENTERING THE BUILDING WHEN ARRIVING TO WORK?
1. SAFE TO ENTER SIGNALS ARE SENT/SET AND ARE CORRECT
2. SIGNS OF FORCED ENTRY SUCH AS BROKEN GLASS, BROKEN LOCKS, OR ALARM DISABLED
WHAT IS THE LABEL CATEGORY YOU SHOULD USE FOR DOCUMENTS AND EMAILS NOT INTENDED FOR EXTERNAL USE?
CONFIDENTIAL\ALL EMPLOYEES
IF YOU CALL THE BANK TO VERIFY IT IS CLEAR BEFORE ENTERING AND NO ONE ANSWERS OR THEY DO NOT GIVE YOU THE CORRECT ALL-CEAR CODE, WHAT SHOULD YOU DO?
ASSUME IT IS NOT SAFE, STAY IN YOUR VEHICLE AND CALL THE POLICE.
WAIT UNTIL LAW ENFORCEMENT HAS CLEARED THE BUILDING BEFORE ENTERING.
WHEN SHOULD YOU ACTIVATE THE ALARM OR ALERT OTHERS DURING A ROBBERY?
NOT UNTIL THE ROBBER HAS LEFT THE BUILDING.
ONCE THEY HAVE LEFT, ACTIVATE THE ALARM OR CALL THE POLICE AND NOTIFY YOUR SUPERVISOR AND IT/SECURITY PERSONNEL.
WHAT IS ALWAYS THE FIRST AND HIGHEST PRIORITY IN ANY EMERGENCY OR DISASTER?
THE SAFETY OF ALL PEOPLE INVOLVED
WHAT ELSE SHOULD YOU LOOK FOR BEFORE AND WHEN ENTERING THE BUILDING IN THE MORNING?
LOOK FOR ANY OTHER SAFTEY HAZARDS SUCH AS DOWNED POWER LINES IN THE PARKING LOT OR EVIDENCE OF STRUCTURAL DAMAGE CAUSED BY VANDALISM, FIRE OR STORMS.
WHAT SHOULD YOU DO WHEN A GUEST ARRIVES CLAIMING TO BE WITH A SERVICE PROVIDER AND REQUESTS ACCESS TO NON-PUBLIC AREAS OF THE BUILDING OR ACCESS TO SYSTEMS AND EQUIPMENT?
1. BE SURE TO PROPERLY VERIFY THE VISITOR'S ID AND EMPLOYMENT WITH SAID PROVIDER.
2. VERIFY THE SERVICE CALL AND HAVE THE VISITOR ESCORTED BY THE APPROPRIATE BSB STAFF.
3. LOG THE VISIT IN THE VISITOR LOG
WHAT SHOULD BE DONE TO YOUR WORKSPACE BEFORE LEAVING FOR THE DAY?
1. RETRIEVE ALL PRINTOUTS FROM PRINTERS.
2. ENSURE ALL HARDCOPIES WITH SENSITIVE INFO HAVE BEEN SECURED IN A VAULT OR LOCKED CABINET.
3. ENSURE ALL WINDOWS AND DOORS IN YOUR AREA ARE SECURED.
WHEN IS IT OK TO DISCUSS THE DETAILS OF THE ROBBERY WITH OTHERS--EXCEPT LAW ENFORCEMENT?
AFTER THE INVESTIGATION IS COMPLETE AND YOU HAVE GIVEN YOUR STATEMENT TO LAW ENFORCEMENT.
WHAT IS THE SECOND MOST IMPORTANT PRIORITY IN ANY DISASTER OR EMERGENCY SITUATION?
THE PRIVACY AND SECURITY OF ALL BSB INFORMATION AND ASSETS
WHAT ARE THE CURRENT SAFE-TO-ENTER SIGNALS?
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A NETTELLER CUSTOMER CALLS IN REQUESTING A PROOF OF DEPOSIT. THEY HAVE BEEN HAVING ISSUES GETTING INTO THEIR EMAIL, WHAT IS ANOTHER WAY WE CAN SECURELY SEND THEM THE DOCUMENT ELECTRONICALLY?
USE BLISSNET(BANNO) CONVERSATIONS TO ATTACH THE DOCUMENT TO A DIRECT MESSAGE WITH THE CUSTOMER.
THE LAST PERSON FROM YOUR DEPARTMENT TO LEAVE FOR THE DAY IS RESPONSIBLE FOR WHAT?
ENSURING THAT THE VAULT IN THAT AREA HAS BEEN SECURED.
HOW SHOULD YOU MAKE YOUR WAY TO THE BASEMENT WHEN TAKING SHELTER OR OUT OF THE BASEMENT IF EVACUATING THE BUILDING?
TAKE THE STAIRS!
NEVER USE THE ELEVATOR IN AN EMERGENCY.
IF YOU ARRIVE AT WORK TO OPEN AND FIND SOMETHING PREVENTING THE BANK FROM OPERATING NORMALLY, WHAT DO YOU DO?
1. ENSURE THE SAFETY AND SECURITY OF ALL PEOPLE AND BANK ASSETS.
2. CONTACT THE APPROPRIATE EMERGENCY SERVICES AS NECESSARY.
3. NOTIFY STAFF VIA GROUPME OR CALL TREE
WHAT IS THE ALL-CLEAR CODE?
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HOW SHOULD YOU EXIT THE BUILDING WHEN LEAVING AT THE END OF THE DAY--ESPECIALLY IN THE DARK?
IN GROUPS OR PAIRS FOR SAFETY.
IN ANY GIVEN EMERGENCY, WHAT SHOULD YOU DO TO MAINTAIN SAFETY AND SECURITY?
1. NOTIFY ALL STAFF AND PATRONS IN THE BUILDING WITHIN YOUR AREA. IF TIME PERMITS, CHECK BATHROOMS, VAULTS AND STORAGE AREAS.
2. IF TIME PERMITS AND IT IS SAFE TO DO SO, SECURE ALL SAFE-GUARDED MATERIALS SUCH AS CASH, LOAN FILES, ETC. IN THE VAULTS OR LOCKED CABINETS BEFORE TAKING SHELTER OR EVACUTATION.
ALWAYS PUT THE SAFETY OF ALL PEOPLE ABOVE EVERYTHING ELSE!
WHAT ARE THE INITIAL SITUATION ASSESSMENT (ISA) AND COMPREHENSIVE SITUATION ASSESSMENT (CSA) FORMS USED FOR?
THESE ARE USED TO ANALYZE AND CATEGORIZE AN EMERGENCY OR DISASTER SITUATION THAT MAY BE MORE LONG-TERM AND SERVE AS A GUIDE FOR BEGINING DISASTER RECOVERY PLANS.