Channel Surfing
This channel helps patients who had a poor experience with Luna
What is the Patient Experience or Patient Experience Escalations channel?
This fireman doesn't fight literal fires, but he does extinguish patient worries within your regions daily
Who is Derrick?
Click this link to find our roster with all numbers, emails, and names of the people in this room
What is the Team Directory?
This property should be toggled when teeing up a promising LEAD for a PAM
What is Hot Lead?
The Spanish word, Luna, directly translates to this word in English
What is moon?
This channel provides outreach to therapists when patients need to get booked
What is the Luna Plus channel?
This lead likely knows more about HubSpot than HubSpot knows about itself
Who is Josh?
This subtab under Department Reference Materials can inform you how to use FastPass, how we define the Patient Update SLA, and how to correctly utilize Luna Plus
What is Escalation Resources?
This dashboard on the PRM Team Growth & Overview page will show the total referrals and outcomes of all patients within the region
What is Lead Status by Region?
This is the year Luna was founded
What is 2018?
This channel allows you to have a plan of care faxed to an office
What is the Clinical channel?
This PAM lead is a Tableau guru and started with Luna the same day I did
Who is Silver?
You can find the PRM scheduled inbound call blocks here
What is the Home Page?
This property tells you who referred the patient
What is First Touch Lead Source Other?
Upon onboarding with Luna, new hires are asked to share this as a representation of their character/personality in an alternative form
What is a kindred animal?
This channel allows a patient to have their IE rescheduled
What is the Concierge HelpDesk?
This PRM is the reigning "Call King", making 4,323 phone calls in 2024
Who is Jerry?
This subtab contains information on fall risk
What is Clinical Training Material?
This property is the placeholder for the patient's surgery date
What is Case Scheduler's Appointment Date?
These are Luna's four core values
What are Care Exceptionally, Incredibly Relentless, Make an Impact, 1% better every day?
This channel has been dubbed “The Firehouse” due to its team of firefighters
What is The Escalation Channel or PRM Escalation Channel?
This lead has a twin brother who is a professional opera singer in Germany (a fun fact that can be found on their profile in Notion!)
Who is John Perry?
The Ticketing FAQ (with all the ticketing answers you're looking for) can be found under this subtab
What is Internal Processes?
This property specifies the precise type of medicine practiced by the physician contact
What is ZPhysician Clinic Specialty?
This publication named Luna a top 2024 Healthcare employer
What is Forbes?