WHO
PS stands for
What is Proactive Solutions
Responsible for operational improvement efforts
What is Process Improvement?
Year Proactive Solutions was formalized as a TTEC differentiator
What is 2019?
Methodology desired for PI resources
What is Lean Six Sigma?
The ED of the ecosystem
Who is Katie Rawson?
PI stands for
What is Process Improvement
Responsible for embedding into the pre-sales process
Who is Proactive Solutions?
Name of the report in which all solutions are housed
What is the Proactive Solutions Dashboard?
Main objective of PI team
What is improve operational excellence?
Person who shared a birthday with a special day
Who is Jay Hikes (Groundhog Day)?
The term we're using when referring to PI & PS
What is the ecosystem?
A Portfolio Leader requested project
Who is it depends?
The UX skillsets that are part of the team
What is UX Research and UX Design?
Number of projects currently
What is 34?
PowerBI guru on the team
Who is Cameron Farrar?
The organization PI & PS are part of
What is Global Projects & Quality?
Automation effort that will improve a KPI, and will become a sellable offering
Who are both Process Improvement and Proactive Solutions?
Number of solutions created as part of the last Global Proactive Solutions report
What is 93?
Length of a Lean - Agile project
What is typically 16 weeks?
Avid Lady Gaga follower
Who is Olivia Bannerman?
The EC level member the PI & PS teams roll up into
Who is Chuck Koskovich?
A project that's been requested that does not align to our goals
Who is neither?
2023's most prestigious Proactive Solutions Award
What is the Best of TTEC?
List the 4 types of PI engagements
What is Kaizen Event, Tiger Team, Lean-Agile, Strategic Implementation?
Person who used to be a stand up comedian
Who is Catherine Hepola?