PBM Fundamentals
This term describes the process of continuously seeking to improve processes, products, or services within an organization
What is Continuous Improvement
This reality TV star and entrepreneur married rapper Kanye West in 2014.
Who is Kim Kardashian?
In PBM, this term refers to the regular evaluation of an employee's performance to identify strengths and areas for improvement.
What are Performance Reviews?
This NBC sitcom, which aired from 2005 to 2013, features the employees of Dunder Mifflin paper company.
What is "The Office"?
The phrase "trick-or-treat" was first popularized in the United States during this decade.
What is the 1920s?
By focusing on this, PBM ensures that the needs and expectations of those who receive the products or services are met or exceeded
What is Customer Focus
Known for her role in the "Harry Potter" series, this actress has also been an outspoken advocate for women's rights.
Who is Emma Watson?
This type of feedback, collected from an employee's subordinates, colleagues, and supervisors, provides a comprehensive view of their performance.
What is 360-Degree Feedback?
This HBO fantasy series, based on the novels by George R.R. Martin, features the battle for the Iron Throne.
What is "Game of Thrones"?
Some people believe that wearing these on Halloween night will ward off evil spirits.
What are costumes?
PBM uses these quantifiable measures to track performance against strategic goals
What are Key Performance Indicators (KPIs)?
This Canadian singer, known for hits like "Sorry" and "Love Yourself," initially gained fame through YouTube.
Who is Justin Bieber?
This concept in PBM involves giving employees the authority and tools to improve their work processes.
What is Employee Empowerment?
This Netflix series, set in the 1980s, follows a group of kids as they encounter supernatural forces in the town of Hawkins.
What is "Stranger Things"?
This 2017 horror film, directed by Jordan Peele, revolves around a young African-American man who uncovers a disturbing secret when he visits his white girlfriend's family estate.
What is "Get Out"?
This business methodology, often associated with PBM, aims to reduce variability and defects in processes.
What is Six Sigma?
This actor, known for his roles in "Titanic" and "Inception," won his first Oscar for the film "The Revenant."
Who is Leonardo DiCaprio?
This PBM practice involves using data to make informed decisions rather than relying on intuition or observation alone.
What is Data-Driven Decision Making?
This sitcom, featuring characters like Sheldon Cooper and Leonard Hofstadter, revolves around a group of scientists and their friends.
What is "The Big Bang Theory"?
This famous magician, known for his escape acts, died on Halloween in 1926.
Who is Harry Houdini?
This tool, often used in PBM, provides a comprehensive view of an organization's performance across multiple perspectives, such as financial, customer, internal processes, and learning and growth.
What is a Balanced Scorecard?
This actress, known for her roles in "La La Land" and "Easy A," won an Academy Award for Best Actress in 2017.
Who is Emma Stone?
This critical aspect of PBM involves ensuring that information about performance and goals is clearly and consistently communicated across the organization.
What is Effective Communication?
This dramatic TV series, created by Vince Gilligan, follows a high school chemistry teacher turned methamphetamine manufacturer.
What is "Breaking Bad"?
This ghostly figure, often seen as a woman in white, is said to wail and lament the loss of her children.
Who is La Llorona?