Chegg Study
Student must do this to receive a refund.
What is request a refund?
Once a subscription is suspended due to sharing account, how long do we have to wait before to have access again?
What is 48 hours?
Student calls in regarding a charge, you were able to locate the charge from an old account(chegg study pack). You cancel the subscription, set expectations, student said thanks, contact ended.
What is subscription cancel chegg study pack no longer needed and what is this charge?
Before you remove the payment method, you must do this...
What is confirm the last 4 on the card?
When was Chegg founded?
What is July 2005?
After canceling subscription, what do we let the student know?
What is that it takes 1 business day for the cancelation to reflections to account?
Declined payments can take up to how long reimburse?
What is 5 business days to 30 days?
Student contacts us in regards to money being taken from their account, they thought they are canceled years ago. You found the account with active Chegg study and they demand a refund, they are eligible for a refund.
Student wants to remove PayPal from payment method on the account, steps....
What is contact PayPal?
Who is Chegg CEO?
After they cancel and get a refund how many emails will student receive?
What are two emails?
Expert answered the question wrong, how many question/points can we add back PER BILLING CYCLE?
What is 300 points, 3 question?
Student is upset they see two charges on their statement, after you look, you see there is only one charge. You explain to the student that when they order there is an authorization charge held then charged once shipped.
What is Billing | Charge | Textbooks | Authorization Issue ?
You must let the student know this before removing the card.
What is card will never be able to added back to the account?
How many letters are in the longest English word?
What is 189,819?
Chegg study, student wants to use phone app and laptop at the same time, it says two registered devices.
What is no, only logged in one device at a time?
Expert got the question wrong, you add the questions back to the account, what is the next step?
What is add note into csr?
Student contacted us noticed some charges. They used to use Chegg years ago but canceled and never reopened the subscription. After asking some question they believe they did not start this new subscription.
What is my account, fraud/takeover?
It takes how long to remove a card, must let student know
What is it can take a few moments for the card to no longer show on the account?
What animal was once mayor?
What is a dog?
Student request a refund for 5 months, they are eligible for a refund. How many months can you refund?
What is three months?
Account is closed, can it be reopen?
What is no?
Student contact us, said their account is blocked. You were able to reinstate the account, they said two of the same devices are showing and won't allow to swap what topics do you use?
What is Service, problem, Chegg study, account sharing and account, device management, swap?
Student wants to remove card but has active subscription what must you confirm and do before you can remove the card?
What is deactivate subscription?
What tower grows 6 inches in the summer?
What is Eiffle tower?