IN-STOCK
What is the difference between Pick Accuracy & Fill Rate?
Fill Rate is calculated when the order is tendered and includes any changes made at car side to the order.
Pick Accuracy is a real time view of order fulfillment that is calculated when a trolley is completed.
Which area of the Pickup department has the biggest opportunity in 5S.
The Pickup Desk
-Personal Items
-Unnecessary Paperwork
-Old Coupons
What is the daily goal for Free Scans per store?
500 Free Scans Daily
True or False: Improper bagging is the #1 opportunity for customers in Pickup?
False: Produce Quality is the #1 opportunity.
Which NFL team has won the most Superbowl's since year 2000?
New England Patriots: 2001, 2003, 2004, 2014, 2016, 2018
If an associate can't find an item with an active BOH, what steps should be taken?
1) Check for secondary locations.
2) Verify with Department Leader/Management via Radio.
3) Correct balance if incorrect.
What 3 things are you looking for when doing a Freshness Audits?
Freshness (dates), Bagging, Quantity of items, Quality, Food Safety standards
Why should we be completing Display Setup each week?
1.) It ensures that selectors can view a secondary item location while in trolley route.
What is the protocol when Cancelling Orders?
Associate should notify management and get valid approval for any potential cancellations.
1.) We do not cancel orders due to staffing issues.
2.) Notify the Customer 1st, explain the reasoning, document reasoning when proceeding.
3.) In rare instances if the total order is OOS.
Who was the #1 store on chocolate dipped berries in 2025?
136: $46,978
How does Pickup affect the afternoon fix and fill list?
1.) It pulls directly from NFAO list
2.) It alerts any items with a balance to be corrected
True or False: Oversized items should be placed directly on the shelf to maximize efficiency.
False: Oversized items should be placed INSIDE A TOTE on the shelf to speed up the de-staging/attending process.
How does BOH accuracy impact the customer experience?
1.) For item under CXI, If the BOH is 0, the Item will come off the app
What is the 2026 Houston NPS score goal?
70%
Which holiday has the highest consumer spending for grocery retailers (Valentines or Superbowl)?
VALENTINES❤️
Valentines: $29 billionSuperbowl: 18 billion
Which departments fall under Item Suppression Criteria?
DSD, Promo/Seasonal, Fresh Produce, Fresh Meat/Seafood & Fresh Deli/Bakery
What should be updated on a communication board?
1.) Tracks hours/orders vs. forecast
2.) WTD KPI metrics
3.) Rankings
What PowerBi Report shows your "health check" of the department daily?
Today's Pickup
What percentage is Perfect Orders worth on Composite in 2026?
10%
Which state had the highest consumer spending during Superbowl weekend in 2025?
Louisiana: 1.25 billion
True or False: Removing items Carside impacts Pick Accuracy.
False
Correct Answer: Impacts Fill Rate
What are 3 examples that management should look for when completing GO Spot Check?
1.) Backroom 5s (signage, trolley setup, supply section, clean floors, desk organization)
2.) Go-Backs (ambient, refrigerated and frozen)
3.) Daily Focus Items
4.) Previous day metrics (identify opportunities and coach)
5.) Daily Huddle
6.) Order Accuracy Audits (min. 5)
What would be 3 In-Stock processes that directly impact Perfect Order Percent?
1.) On Shelf Availably (OSA Audit)
2.) Fix and Fill
3.) Order Accuracy Audit
4.) Display Setup
5.) Backroom F.L.O.W.
6.) Replenishment (top stock, backroom 5s)
What are the 3 biggest opportunities/items that we encounter when performing freshness audits?
1. 1/2 Gallon milk not standing up (Spillage)
2. meat and produce items mixed with cleaning supplies (Cross Contamination)
3. Meat Items not individually bagged (fresh bags).
Which team has made the Playoffs the most in the last 20 years? (Cowboys or Texans) *trick question*
Tied 9 Each
Texans: 2011, 2012, 2015, 2016, 2018, 2019, 2023, 2024, 2025
Cowboys: 2006, 2007, 2009, 2014, 2016, 2018, 2021, 2022, 2023