IN-STOCK
Which In-Stock KPI is shown on your DASH monitor?
Pick Accuracy
What shopping pattern changes will we experience in B.T.S.?
More Prime time Pickups.
Weekdays will also see 15-25% business increase.
When should go-backs be completed?
Daily (Throughout the day)
What was the top OOS school supply item on BTS Sunday last year?
Top Flight Wide Ruled Composition Book - 100 Sheets
True or False: We are allowed to substitute alcohol as long as the customer approves Carside.
False: We are only allowed to substitute alcohol when the customer marks it as a requested substitution on the app.
While selecting, if you can't find an item with an active BOH, what is the correct process?
1) Check for secondary locations.
2) Confirm last delivery.
3) Verify with Department Leader/Management via Radio.
4) Confirm the BOH has been corrected if applicable & find an appropriate substitution.
How much increase in business can you anticipate on Back to School Sunday?
30-40% lift on B.T.S. Sunday business. 20-30% increase going forward.
How many fresh bag bouquets should be stocked in our supply area?
50 Bouquets
What are the top selling items for B.T.S. in the Meat Department?
1) Lunchables
2) Lunchmeat
3) Pepperoni
True or False: Removing items Carside impacts Pick Accuracy.
False
Correct Answer: Impacts Fill Rate
What does Pick Accuracy Measure?
Pick Accuracy is a real time view of order fulfillment that is calculated when a trolley is completed.
How do you check your orders/ KPI's for last year's results?
PowerBi - YTD Recap - Historical - FY 24 Recap
What is the Supply Area setup?
Cases (if applicable), Paper Bags with Clips, Prowave Bags, Paper Bags, Wine Bags, Fresh Bags & Misc. Supplies.
What are the top selling items for B.T.S. in the Grocery Department?
Cereal/Breakfast Bars
Fruit/Multi Pack Snacks
Peanut Butter/Jelly
Lunch Bread
What PowerBi Report shows you inefficiencies regarding Trolleys?
Ecommerce Operations - Trolley Dashboard - Details
What does Fill Rate Measure?
Fill Rate is calculated when the order is tendered and includes any changes made at car side to the order.
What time should our Supervisors work during B.T.S. week?
7-5 / 8-6 on BTS weekend & day before
What is the goal for Frozen Bags with Clips?
500(1 Case)
When is Tax Free Weekend?
August 8-10th
What does L.E.A.F. stand for?
Listen, Empathize, Apologize, Find a path Forward.
What happens on the Kroger app when an item's BOH drops below 0 (-1)
It becomes unavailable to order via Pickup (Delivery Only)
When looking at your Historical 2024 data, what is a metric that directly impacts your order volume?
What are the TOP 10 items required for backroom excellence?
1.SUPPLY AREA/SETUP –
FRESH BAGS / PAPER BAGS WITH CLIPS
2.GOOD CLOSE/TOTED BAGS
3.TROLLEY SETUP/EXCHANGE –
4.READY LINE PULL-AHEAD -
5.TOTE FLOW *
TOTE SANITATION
6.DESK STANDARDS
7.COMMUNICATION BOARDS
8.GO-BACK STANDARDS
9.OS STAGING BEST PRACTICES
10. EQUIPMENT MANAGEMENT
What does the average parent spend on each child for Back-to-School?
$570
150 (87 Spots)