The first thing you do before running a credit card.
What is check the customer's ID?
100
The amount of Ringback Greetings at every dealership.
What is 4?
100
The first thing you do when approached by a customer.
What is stand up?
100
The method for checking for counterfeit bills.
What is use the money counter?
100
The name of 1 type of Check that we cannot accept.
What is a starter check/3rd party check?
200
The information on the ID that has to match on the credit card.
What is the customer's first and last name?
200
The Parts Ringback Greeting.
What is "I apologize, the Parts associates are assisting clients at the the moment, would you like to leave a message or I could try to transfer you through again."
200
The thing that you should not do until after the customer has paid.
What is have a porter/valet bring the customer's vehicle around?
200
The only transaction that you do not have to check ID for.
What is Parts cash?
200
The thing you do to the back of the Check.
What is stamp it with the deposit stamp?
300
The maximum amount of credit cards we can process per transaction.
What is 2?
300
The Finance Ringback Greeting.
What is "I apologize, the Finance Manager's are assisting clients at the moment, would you like to leave a message or are you calling for someone specific?"
300
The question you ask when approached by a customer.
What is "How may I help you?"
300
The amount of cash that has to be counted by 2 people for service/parts.
What is $1,000?
300
The type of address you cannot use for processing a Check.
What is a P.O. box?
400
The name of this.
What is the credit card authorization form?
400
The question you ask at the end of the Standard Greeting?
What is how may I direct your call?
400
The name of what the customer has to sign when picking up.
What is the Repair Order or RO?
400
The last thing you do for a service/parts transaction that is $1,000 or more.
What is drop the cash in the safe?
400
The name of 1 type of Check that we cannot accept.
What is a starter check/3rd party Check?
500
The next thing you would do if the customer does not have an ID that matches the credit card they wish to use.
What is ask for another form of payment?
500
The only Ringback Greeting where you do not apologize.
What is the Sales Ringback Greeting?
500
The name of the policy that you must follow for every pick-up.
What is the Identification Policy?
500
The one thing you can never do while handling a customer's cash.
What is walk away from the customer?
500
The name of the check processing system that we use.