CREDIT CARD PROCESS
The first thing you do before running a credit card.
What is check the customer's ID?
The amount of Ringback Greetings at every dealership.
What is 4?
The first thing you do when approached by a customer.
What is stand up?
The method for checking for counterfeit bills.
What is use the money counter?
The type of check that we are unable to accept.
What is a starter check?
The information on the ID that has to match on the credit card.
What is the customer's first and last name?
The Parts Ringback Greeting.
What is "I apologize, the Parts associates are assisting clients at the the moment, would you like to leave a message or I could try to transfer you through again."
The thing that you should not do until after the customer has paid.
What is have a porter/valet bring the customer's vehicle around?
The only transaction that you do not have to check ID for.
What is Parts cash?
The thing you do to the back of the Check.
What is stamp it with the deposit stamp?
The maximum amount of credit cards we can process per transaction.
What is 2?
The Finance Ringback Greeting.
What is "I apologize, the Finance Manager's are assisting clients at the moment, would you like to leave a message or are you calling for someone specific?"
The question you ask when approached by a customer.
What is "How may I help you?"
The amount of cash that has to be counted by 2 people for service/parts.
What is $1,000?
The type of address you cannot use for processing a Check.
What is a P.O. box?
The names of the 2 codes that the CCR has to check for when manually processing a credit card.
What are AVS- Yes and CVV- M?
The question you ask at the end of the Standard Greeting?
What is "how may I direct your call"?
The name of what the customer has to sign when picking up.
What is the Repair Order or RO?
The last thing you do for a Service/Parts transaction that is $1,000 or more.
What is drop the cash in the safe?
The item that must be pre-printed on every check in order to accept it.
What is the customer name/business name?
The next thing you would do if the customer does not have an ID that matches the credit card they wish to use.
What is ask for another form of payment?
What is "Thank you for contacting the Sales department, may I place you on hold while I locate a Sales representative for you?"
The name of the policy that you must follow for every pick-up.
What is the Identification Policy?
The one thing you can never do while handling a customer's cash.
What is walk away from the customer?
The name of the check processing system that we use.
What is United Tranzactions?