Tiers & Tiles
The Picture of Excellence looks like a house comprised of six of these.
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What are the tiers? Page 2
This is how we commonly describe how our work and results directly impact Xcel Energy.
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What is our part to play? Page 14
The Enablers of Excellence tier promotes and enables this.
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What is individual excellence? Page 18
There is no “I” in team. This value and its graphic, illustrate this.
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What is Connected? Always put we before me. Page 12
These 5 elements of the Picture of Excellence represent the expectations for how work is to be completed.
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What are the 5 Pillars of Excellence? (Page 24)
These are the foundation of the Picture of Excellence.
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What are Xcel Energy’s values? Page 2
This tile has the same name as an important program at Xcel Energy.
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What is Safety Always? Page 16
This describes personal awareness of our performance shortfalls and taking appropriate actions to
close the gaps.
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What is self-aware and self-correcting? (Page 22)
The Xcel Energy Code of Conduct influences our behavior in this value.
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What is Trustworthy? Page 13
Name two things Operations must continually and consistently do to achieve measurable results and accomplish our mission.
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Name any two of the following: What are prioritize, plan, budget, resource, schedule, monitor and adjust. Page 45
This statement describes the ultimate direction of the company. All the tiers ladder up to it.
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What is the Xcel Energy Vision? Page 2
When we act like owners, complete our work on time and with quality, we demonstrate this attribute of Individual Excellence.
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What is Meets Commitments? Page 16
An attribute of this enabler says we hold to the basic principle that every individual wants to do an excellent job.
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What are Work Practices? Page 21
Protecting the environment for future generations is a behavior in this value.
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What is Safe? (Page 13)
This graphic describes enablers that protect us against undesirable individual and organization results.
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What is the defense-in-depth model? Page 20
The Picture of Excellence is our business tool, known as?
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What is our management model? (Page 2)
HOP is an acronym for these principles.
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What is Human and Organizational Performance? Page 16
Coaching is a gift. Does it influence future or past behavior?
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What is coaching enables forward looking/future behavior. Page 21
FYI: feedback reflects current or past behavior.
This value includes participating in candid assessments of workplace behaviors and safety culture.
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What is Trustworthy? Page 13
This process helps us understand the “why” so we can better achieve the desired outcomes.
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What is change management? Page 27
The Picture of Excellence defines these things to help us achieve operational excellence.
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What are the behaviors and expectations? Page 6
These are two examples of ways we learn outside of formal training to strengthen our skills.
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Acceptable combinations include: What are operating experience, feedback, self-assessment, reading procedures, reading articles, being mentored, job-shadowing?
When we verify that the information used to plan and execute work is based upon the correct source documents we illustrate this enabler.
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What is Standards & Procedure Adherence? Page 21
This value holds that we are part of a larger team that demonstrates the collective ownership of our mission and responsibility for its success.
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What is Committed? Page 12
This statement describes what we want to achieve every day. It is our purpose.
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What is Xcel Energy’s mission? Page 44