CUSTOMER SERVICE
Why is Great Costumer Service Important?
A. The customer is happy.
B. You experience less grief from the costumer.
C. Stress levels are down.
D. All of the Above
D. All of the Above
WHAT ARE THE STEPS TO CLEARING AN IV SUSP - 1ST NOTICE
CUSTOMER MUST HAVE INSURANCE VERIFIED WITH THEIR AGENT, $100 REIN FEE MUST BE PAID, SUSP CLEARS IMMEDIATELY
I am in the military, stationed outside the state of Illinois, and my license is expiring. How can I renew it without coming back to Illinois?
As a member of the military stationed outside the state of Illinois, you, your spouse and children living with you may all have the expiration of your driver's licenses deferred for up to 120 days after your discharge or reassignment to a military base in Illinois. Military Deferral Certificate(s) to be carried with your expired Illinois driver's license can be issued at no charge and mailed to your out-of-state address.
WHAT IS THE PROCEDURE FOR "ERT" WITH A VALIDATION LINE?
If more than 8 wks, send email to ERT, Kristy & Kelly. Include callers Name, address, email and telephone # along with screenshots to verify status.
WHAT IS AN "IRP" AND WHERE CAN I PURCHASE PLATES?
Vehicles operating in 2+ International Registration Plan (IRP) member jurisdictions that have a combined gross weight of more than 26,000 pounds. Plates can only be purchased in Springfield.
WE SHOULD TAKE RESPONSIBILITY & OWNERSHIP FOR ANY ______ , REGARDLESS OF WHO MADE THEM.
ERROR/MISTAKES
WHAT DO YOU DO WHEN YOU HAVE AN "IV SUSP - NO DATE"
PROVIDE REFERENCE NUMBER AND TRANSFER TO MANDATORY INSURANCE
WHAT ARE THE STEPS TO CLEARING AN "O9 FAILURE TO APPEAR SUSPENSION"
PAY TICKET, SUBMIT A NOTICE OF COMPLIANCE, POSSIBLY PAY A $70 REIN FEE
EXPLAIN THE DIFFERENCE BETWEEN TITLE ERROR RUN DATE, WORK DATE, RELEASE DATE
RUN DATE- THE DATE THE TITLE WENT INTO ERROR
WORK DATE- THE DATE THAT THE DEPT IS WORKING ON
RELEASE DATE- EXPECTED DATE OF COMPLETION
WHAT IS AN ANTIQUE VEHICLE
A MOTOR VEHICLE MORE THAN 25 YEARS OLD
Why is Great Customer Service Important?
A. The customer is happy.
B. You experience less grief from the customer
C. Stress levels are down
D. All of the Above
Correct Answer - D. All of the Above - Explanation - Great Customer service leads to more pleasant interactions with the customers which in the end lead to more satisfied customers.
PROCESS FOR CLEARING "IV SUSPENSION" TYPE ACTION CODE 352
PROVIDE REFERENCE NUMBER AND TRANSFER TO MANDATORY INSURANCE
I will be working in/moving to Illinois. How do I obtain a driver's license?
Drivers moving to Illinois may use their valid driver's license from their home state or country for 90 days. You may obtain an Illinois driver's license or identification card only if you are becoming a legal resident of Illinois. If you have a valid driver's license from another state or country, you may use it to drive in Illinois throughout your stay ***Illinois does not recognize the international driver's license
What are the procedures for LOST DOCUMENTS?
Send email to Titledivision@ilsos.gov. Include callers Name, Address, phone #, email address, screenshots. Subject should be LOST DOCS. If check was processed, info from back of check & Tracking # include validation line on cancel check
What is the procedure of a Non-receipt of Sticker?
What is the procedure of a Non-receipt of Sticker?
Most upset customers will calm down if you offer a sincere apology.
A. True
B. False
14. Correct Answer - A. True
WHAT IS AN "05 STOP" AND HOW DO YOU CLEAR
SR22 - CALLER MUST GET POLICY AND WAIT 3-5 BUSINESS DAYS TO CLEAR THE DL RECORD
HOW LONG AFTER EXPIRATION DATE IS A DL VALID?
0 DAYS
WHAT IS A BONDED TITLE?
A title where standard ownership documents cannot be surrendered and a bond in the amount equal to one and one-half times the current wholesale value of the vehicle is required.
WHAT IS THE PROCEDURE FOR A "BETTER ADDRESS"?
Verify the customer's address; caller must email “better address” to have it resent if address is different. If caller is unable to send an email, then we are allowed to email on behalf of caller.
LISTENING IS A _____ BEHAVIOR.
LEARNING
WHAT IS THE PROCESS FOR CLEARING AN MI SUSPENSION
VERIFY INFO, PROVIDE REFERENCE NUMBER AND TRANSFER FOR MANDATORY INSURANCE
WHAT ARE THE REQUIREMENTS AND ACCEPTABLE DOCUMENTS FOR A REAL ID?
PROOF OF BIRTH - PASSPORT OR BIRTH CERTIFICATE
PROOF OF SOCIAL - SOCIAL SECURITY CARD
2 PROOFS OF ADDRESS - UTILITY BILLS, BANK/CREDIT CARD STATEMENT, CELL PHONE BILL, MORTGAGE DOCS, ETC.
WHAT IS THE DIFFERENCE BETWEEN OUR "POA" AND A "SECURED POA"?
Our POA is a one-time use form, giving authorization to someone other than the owner permission to conduct business on their behalf. The secured POA is used by dealers.
WHAT ARE 1ST & 2ND DIVISION MOTOR VEHICLES
1ST DIVISION - Vehicles designed for carrying no more than 10 people.
2ND DIVISION - Vehicles designed for carrying more than 10 people.