Conversational Skills
Professional Emails
Self-Determination
Laundry
Random Trivia: Guess the logo
100
Who do you have conversations with? Please provide three examples.
Answers May Vary
100
At the end of a professional email, you should always add?
A. a greeting
B. a signature
C. an email address
D. a subject
B. a signature
100
True or False: Self-Determination is the process where a person controls their own life.
True!
*Bonus Question: What is an example of something you can control in your life?
100
TRUE or FALSE: Dirty clothing should be washed in separate loads by the following categories: Darks, Whites, Colors, and Delicates.
True
BONUS: What happens when you put a red sock into a load with only white clothing?
100
What brand, group, or company uses this logo?
ServiceSource
200
Appropriate vs Inappropriate:
Asking a customer, "how old are you?"
Inappropriate.
We should avoid asking customers personal questions.
BONUS: What is an appropriate question to ask a customer?
200
Which of these is an example of a "greeting/opening"?
A. Goodbye
B. Thank you
C. Good Morning
D. Take Care
C. Good Morning
200
Internal or External Locus of Control: You accidentally knocked over a vase while cleaning at The Restore. You say, "That wobbly table made the vase break."
External
200
TRUE or FALSE: You should always empty your pockets after washing dirty clothing.
False
BONUS: What are common items you may find in your pockets when doing laundry?
200
What brand, group, or company uses this logo?
A. Apple
B. Converse
C. Adidas
D. Gucci
C. Adidas
TIMED BONUS: Draw the logo of a popular athletic wear brand (Adidas, Nike, Lululemon, etc.). First team to finish wins!
300
What is an example of a nonverbal cue that shows you are active listening?
Examples: nodding, thumbs up, eye contact, facing the person, etc.
300
Which part of the email is a brief title that describes what the email is about?
A. To
B. Subject
C. Body
D. Signature
B. Subject
300
Internal or External Locus of Control: When you take responsibility for your own actions and believe that you are in control of your own life.
Internal
*Bonus Question: Which statement is an example of internal locus of control?
A. "I overslept."
B. "The traffic made me late."
300
What is the next step after 'washing clothes'?
a) Check for and remove stains
b) Dry clothes
c) Sort laundry by color
d) Put clothes away in dresser or closet
b) Dry clothes
300
What brand, group, or company uses this logo?
A. Chili's
B. Zara
C. Hidden Valley
D. Chick-fil-a
A. Chili's
400
Write down what you should say if you begin to feel uncomfortable during a conversation.
Answers may vary
400
True or False: Email etiquette is a set of rules for writing and responding to emails. These rules can be changed depending on who the email is going to, the purpose, and the content.
True!
*Bonus Question: Give an example of email etiquette you should follow. (what to include in an email or rules) *
400
What is the best solution to this problem?
Scenario: You need help on a worksheet.
A. Don't complete the worksheet
B. Complete it without help
C. Ask a staff for help
D. Throw away the worksheet
C. Ask a staff for help
400
Which of these is not a liquid or substance used to clean dirty clothing?
a) Detergent
b) Non-chlorine bleach
c) Antibacterial hand soap
d) Water
c) Antibacterial hand soap
400
What brand, group, or company uses this logo?
A. Honda
B. Giant
C. Kleenex
D. Lamborghini
D. Lamborghini
500
While talking with others we want to ______ the conversation.
A. Dominate
B. Lead
C. Share
C. Share
500
Which email is spelled correctly?
A. hillary.andersen@servicesource.org
B. hilary.anderson@servicesrceou.org
C. hilary.anderson@servicesource.org
D. hilary.anderson@servicesource.com
C. hilary.anderson@servicesource.org
500
Internal or External: You applied for a job but you filled out the application too quickly and put down incorrect information. You say, "that application was too hard."
External
500
After you place your clothes in the dryer, make sure to always do what task first before starting the drier?
A. Separate clothes by color
B. Make sure the heat is on
C. Add dryer sheets
D. Check and empty the lint screen
D. Check and empty the lint screen
Extra 100 if you can tell the staff member why it's important to empty the lint tray?
500
What company does this logo belong to?
A. Nike
B. Lululemon
C. Kellog
D. Bandai Namco
B. Lululemon