Creativity
Personal Items & Devices
Different Learning Styles
Customer Service
Random Trivia: Plants
100
True or False: Creativity helps with problem solving.
True
BONUS QUESTION: How else does creativity improve your work?
100
Which of these is an item you may not bring to work with you?
A. Lunch
B. Alcohol
C. Calendar
D. Cell phone
B. Alcohol
100
What are different types of learning styles we learned about this week?
A. Visual Learner
B. Auditory Learner
C. Reading and Writing Learner
D. Kinesthetic Learner
E. All of the above
E. All of the above
100
SCENARIO: A customer walks into your store, what would you say to them?
Answers will vary.
Possible examples: "Good morning/afternoon"; "Hello, how may I help you?"; "Welcome to [store's name]"; etc.
100
What is the name of the process in which plants convert sunlight into energy.
A. Perspiration
B. Topography
C. Photosynthesis
D. Erosion
C. Photosynthesis
200
True or False: When you are not feeling creative a good way to spark your creativity is to laugh or watch something funny.
True: Laughing reduces stress and can spark your creativity.
200
What are the top two distractions at work?
A. Coworkers and boss
B. Candy and stuffed animals
C. Cellphones and Internet browsing
D. Drinking water and meditating
C. Cellphones and Internet browsing
BONUS QUESTION: Name a common distraction in the PIERS program area.
200
What is a learning activity for a Reading and Writing Learner?
A. Ceramics
B. Dance
C. Making lists
D. Cooking
C. Making lists
200
SCENARIO: A customer approaches you and asks where an item is. What should you do or say?
Answers will vary.
Possible answers: guide/lead the customer to the item; say "follow me!", "right this way", "I can walk with you to the item", etc.
200
What is the name of this plant?
A. pitcher plant
B. Strap Airplant
C. Waterwheel
D. Venus Flytrap
D. Venus Flytrap
BONUS: Why are all the plants above considered "carnivorous"
300
You have 30 seconds to draw an animal that starts with the letter C.
Answers will vary
300
When is it appropriate to use personal items at work?
A. While boss is presenting
B. When you are supposed to be working on a project
C. When a coworker is speaking to you
D. During lunch break
D. During lunch break
300
Do visual learners pay close attention to body language?
Yes
BONUS QUESTION: Give an example of positive body language.
300
SCENARIO: An angry customer approaches you and they are yelling. What can you do to help you overcome this situation?
Answers will vary.
Possible answers: counting to 10 in your head, taking deep breaths, think of a happy/calm place, remain positive, ask for help if needed, etc.
400
All of these are benefits of being creative except...
A. Improved flexible thinking
B. Improved teamwork
C. Embracing work challenges
D. Becoming easily frustrated
D. Becoming easily frustrated
400
Why is it important to only use our personal devices at work when it is appropriate?
A. Safety
B. Minimize distractions
C. Performance
D. Respect
E. All of the above
F. A and C only
E. All of the above
400
Can you have more than one learning style?
Yes
400
SCENARIO: A customer wants to return a broken laptop. The customer is upset and says, "why does your store sell broken products?"
How would you respond?
Answers will vary.
If you feel comfortable handling this situation, you could say something like "I am very sorry this happened to you and let me come up with a solution to fix this issue".
If you don't feel comfortable you should ask for help and respond, "Please give me one minute to get my manager so they can help you".
500
Name three identifiable objects that are the color yellow.
Example: sun, lemon, banana, etc.
500
In what situation are you ALWAYS allowed to use your phone?
Answer: During an emergency
Bonus: What qualifies as an emergency?
500
What does kinesthetic mean?
A. Physical
B. Listening
C. Writing
D. Seeing
A. Physical
500
Name three things you can do as a worker to provide customer service.
Answers will vary.
Possible answers: eye contact, answer questions, helping/supporting customers, leading customers to find an item, help with customers returning an item, provide information, smiling, staying positive, etc.
500
What are the differences between plants that are annual & perennial?
Plants that are annual are planted and eventually die. While perennials are able to come back every year or every 2 years.