Outbound Workflow
Queue that is a priority while you are assigned to Outbound Workflow.
What is PX: Customer Contact?
The Name of the most recent Partnership out of our Chicago Market
What is Duly?
Task we should create when a NYC customer had a positive experience with a courier.
What is LX: Courier Feedback NYC?
Also known as sodium glutamate, this glutamic acid can be found naturally in foods like tomatoes and cheese
MSG/Monosodium glutamate
Tag to use when we forget to mask a call
What is @pxmanager?
Group(s) that can edit contact preferences for Providers.
What is All PX Associates?
Savings Card Company where Capsule has recently been added as an option.
What is GoodRx?
CHANNEL WHERE WE SHOULD REACH OUT TO IF A CUSTOMER FROM CHICAGO WANTS A COURIER TO REATTEMPT DELIVERY AND IT IS MONDAY AT 8 PM ET
WHAT IS #LX-AFTERHOURS CHANNEL?
A Middle Eastern meal which features a variety of cooked meats and maybe some veggies on a skewer
What is a Kebab?
Tag used when we need after-hours guidance/assistance with claims for a national market?
What is @nj-px-associates?
The Place we should be updating provider cards
The trainings we should be working on the next couple of weeks (MUST get ALL correct).
What is Outbound Revised Workplace and Payments?
The number ATL couriers should call if they need help.
What is 📞 (470) 684 - 3100?
This word refers to both a spice and a Bell Pepper in Hungarian, German, Dutch, and several other European languages.
What is Paprika?
Tag for when we have tech issues that lasts longer than 10 minutes.
What is @oncallpxm?
The filters that should be on when working OB between 10:00 AM - 5:00 PM (MUST get ALL correct AND no incorrect options listed)
Phone, Phone (after hours no Voicemail), Call To Confirm, Fax, and Email
Tag and channel for when you receive a comm from the Duly partnership (must be EXACT and get BOTH!)
what is @rise_care_team and #rise_care_ops channel?
The task and reason that should be made for this comm:
"HEY, I opened my bag and I only got my Metformin. Where's my Xanax???" (order did indeed have Metformin 1000mg and Aprazolem 0.5 mg in it)
MUST GET BOTH TASK AND REASON
What is POPS: Manager Investigation with reason Fulfillment or Delivery Error (control)?
A chemical reaction between amino acids and reducing sugars, and it's this reaction that gives food a brown color
What is the Maillard Reaction?
Tag for when we need to send a fax/email to a provider we contacted and asked to switch their preference to.
What is @ob?
The pdf that contains instructions and a chart for working Outbound for 3/8/2025 1:00 PM - 3:00 PM ET
What is Retrievals All Other Times?
What is done and needed for when a dependent who just turned 18 declines to remain a dependent on the current account (MUST get BOTH parts correct)
Unlinked/(former) dependent’s Phone and Email
The Template for the LX: Route Order task (You can go out of order, BUT any incorrect parts means you get this wrong)
Exception Type: (if swap, specify control vs non-control)
Tier:
Delivery Window:
Delivery Date:
Current scanned location:
Address: ALL CAPS
Additional info: (Optional)
Something that is used to mix oil and water together, which in turns creates a substance that is thicker than both the oil and water apart from each other.
What is an emulsifier?
Tag for when AUS customer calls in and asks for a reattempt of their antibiotic delivery that just failed (It is 3 PM ET on a Wednesday with original window being 11:00 AM - 3:00 PM CT) (Yes, you need to be exact)
What is @lx-team-austin?