Delivery Issue Updates
What is the recently adjusted MIA T1 delivery window
What is the 12:00 PM - 3:00 PM window?
What is a good message to include for a customer who texted in at 8:01 AM to have Vyvanse in NYC processed?
It is 10:02 AM, and you were just assigned the comm; the Rx has yet to be processed, and no response has been sent to the Customer.
What is "Thank you for your patience as we looked into this." or "Appreciate your patience and understanding."?
What Slack channel should you post customer feedback on regarding the label fading on their prescription bottles?
BONUS: What can we advise the Customer to help prevent this from happening?
What is #label-fading-feedback channel
BONUS: The best way to prevent this is to store the package outside of direct sunlight, as prolonged exposure can cause the label to deteriorate more quickly.
What information do you need to process a prescription through Medicaid?
What is the CIN number or Medicaid ID number
What Disney World park opened in 1998 and focuses on animals and conservation?
What is Animal Kingdom
What action has been taken recently to allow more NYC customers to schedule same-day deliveries?
What is extending the cutoff times for Tiers
what are both solutions for a customer who called in because they cannot log in to their account, and confirmed they have T-Mobile as a carrier
What is Text 'START' to 500005, and guide them to log in on the website to use email verification
Which Slack channel handles feedback for customers who state, "I get chat notifications in the app, but I cannot see any messages when I go and check?"
What is #pharmacyissues (FRIT) channel
What steps do you take after speaking with an insurance company regarding a customer's prescription?
What is make a PX: Notes task
What does NYS suggest that all non-swimmers, children under 48”, and weak swimmers wear?
What is a lifejacket (Avoid "water wings" as a floatation device)
What is the ONLY status that cannot be adjusted in HB for an order?
What is delivered status
What is a good thing to ask a customer if they want to bring in a physical prescription to the pharmacy in order for us to accept it?
What is "was it written on a state-issued prescription pad?"
What Slack channel do we use to share customer feedback on getting texts from 2 different numbers? Note: They have a shortcode as the number to text from in capOS
What is the #productissues channel
If you process a coupon as secondary for a customer and get a rejection that states they have a government-issued plan, what is your next step?
If it gets rejected for that reason, you can assume they have some form of government insurance.
What it the city and State where first Six Flags theme park?
What is Arlington, TX
What order status can we ignore the "Out of Stock" message for a delivery window?
What is a packed order?
What is something that should be checked while assisting a Customer who calls in and insists on placing an order for Oxycodone, Metformin, and Tadalafil on the phone?
What is account verified/ID on file
What Slack channel do we use to share feedback "Can we have onFleet notes populate in capOS so we do not need to log in to onFleet every time to see who signed and received an order?"
What is #productideas channel
What do you do if you receive a rejection that states “SUBMT 90DS OR OVD w/08/0891 w/SUBMTD DS” and the reject code says, “Day Supply is Less Than Plan Minimum?"
Locate a 90DS Rx for the same medication (sig and dosage should match)
Process the RX and send Link
Place 30ds rx on hold. Set CapOS status to PWP.
If you can’t find or if the rejection persists, place Rx on hold, set the med card to PWP and create PRO: Request from PX
Tell the customer: We are working on your prescription for {{XX}}. We will be update you in about 1 hour. Please let us know if you have any questions.
What is the name of the energy released after the initial ascent on a roller coaster?
What is kinetic Energy
What is the only situation where we need to utilize capOS for adjusting an order?
What is "Delivery to Pickup"
Pill Pack Team Member: Who won the June Battle of Champions
BONUS: What was the category?
Who is Kiara Williams?
BONUS: Silent Storm
What Slack channel do we use to share customers' positive feedback with the PX team?
What is #its-time-to-capsulebrate
If a customer asks for an early refill for travel (non-controlled) what steps are you taking?
What is process the prescription with no overrides
What did EPCOT originally stand for?
What is Experimental Prototype Community of Tomorrow