General
How many breaks are you allowed a day?
What is the thing in QA that docks you the most points?
Not verifying HIPAA
If a customer would like to speak to a supervisor, what are the steps YOU need to take before transferring them?
1. Verify HIPAA
2. Get as much information from the customer about why they are escalated
3. Call over to CCC and have them take over the chat
How many interactions do you need a DAY to maintain the desired 30-day IPH?
28 for a 3.5 IPH for an 8-hour shift
What animal holds hands while they sleep so they don't drift apart?
Otters
How many attendance occurrences can you have before a written warning?
2
How many QA evals do you get a week?
4 per platform worked
If you see a nudie pic comes in from a non PillPack customer what do you do?
1. stare at it
2. solve the ticket and send to a TL to have it spammed
If an email is in another language other than Spanish what do you do?
Use Google translate to see if it is PillPack related, if not solve the email. If it is use google translate letting them know we only have English and Spanish speaking reps at this time.
What are Marina's favorite Olympic games to watch?
1. Diving
2. Gymnastics DUHHH
Where can information about your pay, W2, pay statements be found?
ADP
Orange
What is the SLA for immediate transfer ins?
Trick question: There are no immediate transfer ins.
What is a redaction request used for?
blocking out a customer's CC number, social security, personal information.
How many hearts does an elephant have?
One LOL
What is the name of the ticket submitted if you need a new laptop?
JIRA
Orange
What is the last thing that needs to be done on a call before the customer hangs up?
Shipment review
What type of file do we want agents to attach to CRI tickets when needed?
What animal proposes to their significant other by giving them a pebble?
A penguin
Where do ideas for organizational changes go?
The VOA board!! If you have any ideas you would like posted send them to me and i can post them on there for you :)
What color is the question "If a copay check is required, did the agent run the copay check?"
Purple
What is the SLA for returned tickets?
7 days. BUT DONT WAIT TO DO THEM
What month did Mitch become our floor manager?
October
What animal's eyeballs turn blue in winter to help them see at lower light levels?
Reindeer