Compliance
Where are investment brochures permitted in the branch?
Financial Advisor's desk
What are the signing authority limits for BM? ABM? Banker? TL? RRT? Teller?
500k, 500k, 50k, 50k, 25k and 3k.
What is a SIR?
Security Incident Report
What tool can you use to verify a customer’s identification (i.e., credit card, driver’s license) is legitimate, especially when they are unknown to you?
UV light
How long is a customer considered a new account holder?
30 calendar days
Explain opting in/out for overdraft coverage. What do we supply to the customer when discussing this?
Opt in allows PNC to cover a debit or ATM transaction if funds are not available, opt out transaction is declined if funds are not available, Overdraft Solutions brochure
What do you need to process a withdrawal ticket/cash back?
Valid photo ID and debit or credit card.
What is a CTR and when do you provide a CTR brochure?
Currency transaction report and when a customer asks questions about CTR.
What is the fraud triangle?
The customer presents a check in one area, the check from another area and the customer from another area
When do you have to process a deposit verification?
What is structuring and does structuring need to be reported, if so, how?
When a customer breaks up cash deposits or withdrawals to avoid CTR. Yes, file a SIR.
What steps do you take before approving a transaction?
Verify KYC, alerts, available balance detail, sig card, stop payment and transaction history.
What does ERIC stand for?
Employee Relations Information Center
What are some red flags when it comes to financial exploitation of elder and/or vulnerable adults (FEEVA)?
Nervous, someone with them and talking for them, suspicious activity on acct
What is the time frame that a check can be returned for improper endorsement?
3 years
What is the standard amount of FDCI deposit insurance?
The standard amount of FDIC deposit insurance is $250,000 per depositor, per insured institution, per each account ownership category. Because deposits in different account ownership categories are separately insured, qualified depositors could have more than $250,000 of insurance with PNC.
What is a local approval? Remote?
Local is when someone is at your workstation, remote is when you have authorization or someone with authority is not at your workstation for approval.
What does BOAM stand for?
Branch Operation Activity Manager
What are some common scams that are out there right now that you should be aware of?
Felony lane fraud/ Customer impersonator scam
Technology Fraud: Smishing(text message)/Phishing(email w/ link)/Vishing (email with #)/Pharming/DDOS (email to legitimate website that redirects to fake website)
Overpayment Scam: Craig’s List, Lottery, Ebay, Internet Job
Recognizing Common Types of Fraud
When would funds be available for a new customer depositing a transit check to pay items, such as checks, presented in nightly processing?
*The next business day, any unused portion of that $100 will be available for all purposes, plus an additional $125 (total of $225)
What are the procedures for the following examples:
Found $100 bill on ground?
Found a gold ring on the ground?
1.Fill out and process a 19606 credit ticket with the cash as the offsetting debit. Make a copy of the 19606 credit ticket and attach it to the Safekeeping Log. File all tickets (including the debit portion of the 19606 ticket) in the daily teller envelope
2. If you know the owner of the item(s), contact them, and tell them to come pick up the item. If you do not know the owner, or the customer is not able to pick their item up right away, continue to step.
*In Dual Control*
Place the item(s) in a tamper-resistant night depository bag and seal it. Write the following information on the front of the disposable bag:
Your names and signatures. Date the item was found. General description of the items.
Complete the Safekeeping Log. Include the serial number of the disposable night bag.
Fill out a Safe Deposit Box Inventory form available in EzForms. Use the information below to help you fill out the inventory form since you may not know specific information about the item.
Last payment date – Use the date the item was found.
Customer name – Write Unknown.
State – Write the state where your branch is located.
General description of item (e.g., yellow colored ladies ring with one clear stone).
Your names and the date.
Make a copy of the Safe Deposit Box Inventory form. Place the original form inside the bag and seal the bag. Attach the copy to the outside of the bag.
The dual control team should place the bag in the safekeeping vault locker/compartment until the contents are claimed by the owner or sent to Escheat Oversight during the annual escheat process.
What is a debit/credit memo and who is authorized to use them?
When you have an approved bank reason to correct a customer's account, management.
What does CRA stand for and where can you find the most current CRA information?
Community Reinvestment Act and you would search in Edge for CRA performance evaluation.
What is the process you would follow before, during, and after a robbery?
Before - Lobby engagement, cash control, teller placement, During - Remain calm, give them what they want, try to pull alarm or bait money if able to and observe the robber/robbers, After - lock the doors, contact law enforcement, secure the area, fill out emergency card
What is an Orange Deposit Ticket? When would you use it?
Special deposit tickets for providing accelerated availability on certain items when the daily deposits equal or exceed $50,000
When the account has been opened less than 30 days, or when a business account uses a long-float schedule