Professionalism
A non member has cashed an on-us check multiple times this week, when it was only 2 or 3 times a month. What would be your first step investigating the issue.
What is call the member the check is coming from.
This is the year that Pinpoint FCU (Northumberland County Schools FCU) was founded.
What is 1956?
TRUE/FALSE: A credit union must pay a member's check that is more than six months old upon presentment.
How do you verify a member over the phone (2 ways)
What is using the last 4 of social, secure word, drivers license number(if on file)
A member calls in and asks for Brenda, you should:
A. Transfer immediately
B. Ask who is calling and leave a post it on her desk.
C. Ask what you can do for the member and try to help with the issue as much as you can.
D. Eh, they will call back if its actually a problem.
What is C, take every member issue as far as you can before passing it off.
When a member calls in and requests a payoff for a loan, who can provide those details?
What is the Lending Department
This is our chairperson on our BOD
Who is Jason Budman
A check made payable to "Briteney Herbold, Brandon Herbold," without "and" or "or" between the names is payable to either party.
What is True
T or F - A member is giving you a hard time about showing an ID for verification because he has had his account here for years. He starts getting loud and angry so you tell him his balance. You did the right thing by helping the member as quickly as you could.
What is false - Our members wont mind an extra layer of security when it is presented to them in a way that protects them.
Whos responsibility is it to make sure the Lobby and the break room stays tidy?
What is Everyone
Our Members are not dependent on us... (finish the sentence)
What is we are dependent on them
A member would like to make a payment on their loan from a non pinpoint account, this is where you could direct them on our site.
What is Pay Loan by ACH
T or F - If a check is made payable to Randy White, and Randy endorses the check in blank, anyone who obtains possession of that check is in rightful possession of the check.
What is True
A member calls in to get her balance. She gave her address and phone number to her account. Is this sufficient to help that member?
What is no, That information could be taken from an old piece of mail that was thrown out.
When counting money from your drawer(not recycler), how many times do you count the money?
What is 3 times
(As you take it from the drawer, to yourself on your side of the counter, and to the memeber)
What is ask if you can put them on hold. (look for supervision)
Name at least 3 forms you can find on our webpage.
What is Outgoing Wire Authorization, Change of Address Form, Automatic Payment Option Agreement, Skip a Payment Coupon, Payroll Deduction Authorization Form, Overdraft Consent Form, Forbearance Request Form
A member comes in with a $3500 check from a bank and wants to cash it here. He doesn't have matching funds so a hold is put on it. What is the amount available to him tomorrow from that check.
What is $225.
How often FinCEN requests us to search our member data base?
What is every 2 weeks.
This is what you click every time you finish with a member
What is the Account Lookup (magnifying glass)
A member walks in and requests a specific person or department. Your response should be
What is let me see if that person is available for a meeting right now. (And if not I can schedule a meeting at a future time)
T or F - You can visit our Facebook, Instagram, and twitter page from the top of our website.
Jane Seymour brings in an on-us check to cash. The teller cashes the check, but the credit union finds out later that the drawer's signature was forged. How long does the credit union have to return the check?
What is too late...
The US Patriot Act requires that we obtain these 4 pieces of identifying information prior to opening an account.
What is Legal Name, Date of Birth, Social Security Number and Physical address.
S.M.I.L.E
What is smile when a member walks in