Debit Cards
Usually how many days does it take for an expedited debit card to arrive (if requested before 6PM EST) ?
2 Business Days
What are the two acceptable scenarios that a customer can send a wire for?
Transfer to linked external account, and transfer to a title company specifically for a home closing
What level of verification is needed to provide the customer with their current balance
Standard Verification
What is the routing number for Capital One 360?
031176110
What is the current Annual Percentage Yield for the 360 Performance Savings account? (MUST QUOTE CORRECTLY)
Annual percentage yield of 1.00% variable
What is the normal daily ATM withdrawal limit for 360 Debit Cards?
$1000
What is the cost of sending a wire?
$30
What level of verification is needed to provide a customer with their account / routing number?
High verification
What does "APY" stand for?
Annual Percentage Yield
What are the 3 available overdraft options for a NEW 360 checking account
Next Day Grace, Auto Decline, and Free Savings Transfer
True or false: Customer's can have multiple 360 Debit cards at once
False (Customer's can only have one card, but can have up to 3 checking accounts)
What is the cut-off time for submitting a wire request to be sent same-day?
2 PM EST
True or False: we can provide the customer with their full debit card number after high verification
False
What does "SSO" stand for?
Single Sign On
Customers applying for checking accounts will be subject to a review through which consumer reporting agency?
Early Warning Services
What does the CMSE debit card rejection code "H" stand for?
Expired card
True or false: Customer's can receive international wire deposits
True
True or false: Dpin Verification can be used to expedite a new card to a customer with a currently restricted card
False
What is a beneficiary?
The person designated to receive funds after an account holder’s death
What is the early redemption penalty for an 18 month CD closed before maturity?
6 month interest penalty
What is the follow-up email that we should send to request a new debit card for a customer without a card profile in CMSE?
"Card request - Closed or hot carded 6 months or more"
30 7th Avenue South, St. Cloud, MN 56301
What verification methods are acceptable to place an AF exclusion for a customer?
OTP/GOVID Verification
What's the maximum amount of MONEY accounts an adult customer can have?
25
What is the monthly service charge for the Simply Checking account?
$8.95