Products & Services
This ATM allows out members to conduct surcharge-free transactions worldwide.
What is Allpoint ATM?
The max that a member can withdraw in the drive through?
What is $2,500?
We are our busiest. (Typically) *3*
What is the first of the month, the middle of the month (friday & saturdays), and the end of the month?
This person is always going to Cleburne, Tx.
Who is David?
We have (FOUR) service standards.
What is Secure, Caring, Trustworthy and Effective?
We have ___ credit cards that we offer and they are...
What is 3? (Secured MC, Platinum MC and Platinum Rewards MC)
There are ___ points of negotiability on a check.
*A Number*
What is 7 or 8 if you include the signature on the back?
(Drawee, MICR Encoding, Amount, Payee, Date, Maker, Personalization)
We have ___ branches? (How many?)
What is 22 branches? *FBR IS CLOSED*
This person is always talking about their man.
*Its out of two people in this branch, think hard*
Who is Jecari?
The reason we are 1 of 6 branches that have two mangers.
What is because we do not have a SR. SSA?
We have ___ checking accounts that we offer and they are...
What is 4? (Bouns Checking, Easy Checking, Student Checking and Power Checking)
The transaction code to cash a coin machine receipt?
What is SD SC GL then SW CD?
Our Branch EXT.
What is 1771?
This person on our team makes cat noises.
HINT: Bless You!
*NOT KELSEY*
Who is Keke when she sneezes?
True Blue points system.
*Min. to be considered True Blue & Max a member can receive* (TWO NUMBERS)
What is 3 and 7?
The 5 benefits of a bonus checking accounts.
What is 4 free Over drafts, Telehealth access, ID theft protection, Cellphone and Credit Monitoring
You need to check these 4 things on an account before asking for check approval.
Our days and hours of operation.
*(IN DETAIL)*
Lobby Hours:
Mon-Thr: 9AM - 5PM
Fri: 9AM - 6PM
Sat: 9AM - 2PM
Drive Through:
Mon-Fri: 8AM - 6PM
Sat: 9AM - 2PM
EXT. 1557
Who is Support Line?
Finish this statement, "We deliver...".
What is "We deliver exceptional service and financial solutions to delight and inspire loyal members."?
We have ___ counties that we service. (Live, Work or Worship)
What is 7? (Dallas, Tarrant, Henderson, Tom Green, Denton, Johnson, Ellis)
A member wants to make a mortgage payment from their checking account to their mom's mortgage loan.
*(Transaction Codes)*
SW SD Y (Transfer funds to a different account)
SW SC MP (Mortgage payment from share)
We have ____ amount of chairs for our members in the lobby. (INCLUDING SSA Desk)
What is 22?
This person is drives a blue pickup truck.
Hint: This person has gray hair.
*(FIRST & LAST TO GET A POINT)*
Who is Brian MacKenzie?
Our Service Framework (FOUR)
*THINK OF THE DANCE FLOOR*
What is Organizing Principal, Service Behaviors, Compliance and Service Standards?