Plumbing Code
What day of the year does your Journeyman's and Master's plumbing license expire?
What is "December 31st"
What is the proper lead time to call your customer before arrival?
What is "20-30 minutes"
When a customer calls in with an issue from a recent appointment, how long does the Service Professional get to respond to them via phone call?
What is "24 hours"
This device must be installed on all outdoor receptacles in residential homes to protect homeowners from shock hazards.
What is a "GFCI"
This is a tool used in the Greet step to set expectations.
What is "agenda card"
The Minimum air gap shall not be less than
What is "1 inch"
What are our normal appointment arrival windows?
What is "8-10, 10-12, 1-3"
When a customer signs up for the monthly RHC club what is the term?
What is "12 months or 1 year"
According to code, this is the minimum burial depth for a 12/2 UF cable feeding outdoor lighting or a shed when installed directly in the ground.
What is "24 inches"
Nexstar best practices say: “Diagnose with your ______, not your tools.”
What is "your ears"
Toilet waste from the vent to the toilet opening shall be no longer than?
What is "6' of developed length"
When a customer is rescheduled because we can't get there, a ________ tag must be applied to the job.
What is "Have to get to"
RHC members don’t automatically get waived service calls—when do they qualify for one?
What is "when they move forward with work"
This NEC requirement states that if you extend or modify a branch circuit in certain areas of a dwelling, the newly extended portion must meet this modern protection standard — even if the original circuit did not require it when installed.
What is "AFCI Protection"
The Explore step should include these types of questions?
What is "open-ended"
A single wall heat exchanger shall be protected by a hot water boiler limited to a maximum of _______________ pounds of force per square in by a pressure relief valve.
What is "30"
What is the direct number for dispatch?
What is "763-299-9228"
After a multi-visit job is completed and ready for inspection, what form needs to be submitted?
What is "Updated permit details"
When installing NM cable through bored holes in studs, at what depth must you install nail plates?
Offering a ballpark or price range falls under what type of pricing behavior
What is "Price Transparency, or Price Conditioning"
The maximum mobile home DFU is?
What is "12"
What 3 things are needed when requesting another appointment through ST?
What is "time needed, apprentice needed and details of job.
When we are going to do an annual inspection for RHC members for the 1st time, what should we be giving the customer and adding to the invoice?
What is "RHC Bag"
What is the minimum separation distance required between low-voltage Class 2 wiring (like doorbells or CAT6) and 120V conductors when not in the same raceway or cable assembly?
What is "2 inches"
What are the 3 pillars of trust?
What is "Empathy, Expertise and Expectations"