Communication Basics
What is the feedback in communication?
The response given by the receiver
What type of listening is used to enjoy music?
Appreciative
What appeal is based on emotions?
Pathos
What should you research before a job interview?
The company
What kind of conflict is deciding between asking for help or working alone?
Intrapersonal
What is an example of “noise” in communication?
Loud music, slang, poor signal
What type of listening should you use when a friend is upset?
Empathic
What persuasive technique is “Everyone else is doing it”?
Bandwagon
What does a resume include?
Education, training, experience
What kind of conflict is arguing with a sibling?
Interpersonal
What does “intrapersonal communication” mean?
Talking to yourself or thinking
What’s the difference between hearing and listening?
Listening is active; hearing is passive
What is a testimonial?
A famous person supports a product
What’s important to remember about company email?
It may become public record
A boss makes all decisions without input. What type of leader is she?
Autocratic
You’re talking with a group of coworkers about a project. What kind of discussion is it?
Round table discussion
What’s it called when someone criticizes the speaker instead of listening?
Criticizing the speaker
What kind of faulty reasoning is “One rude New Yorker = all are rude”?
Hasty generalization
What type of question requires more than a yes/no answer?
Open-ended question
A leader who gathers input and works with the team is what kind?
Democratic
Name ALL the parts of the Communication Model and what they mean/are
Context: The environment where communication is taking place
Sender/Receiver: The people involved in the communication
Message: What is being communicated
Channel: The method of communication (e-mail, letter, face-to-face, speech)
Feedback: The reaction to communication (verbal or nonverbal)
Noise: Is anything interfering with communication?
What’s it called when you make decisions based on what you hear (like school planning)?
Deliberative listening
What appeal uses logic and statistics?
Logos
Why do employers ask about weaknesses?
To see if you’re aware and improving
What leadership style is hands-off?
Laissez-faire