Shrink
Examples of Internal Theft
Employee stealing merchandise or cash.
Sampling product
Eat now and pay later
taking or consuming product in RTV
How many accident free days are we?
219
Who is the MEA?
Member Experience Ambassador, they are at the front door to greet incoming members and checking all receipts of out going members. They are the first impression a member has coming into the club and the last impression leaving the club, Let's make both a pleasant experience.
MEA
Member Experience Ambassador
Receiving
Improperly received product,
Not scanning in all vendor product
Examples of external Theft?
Members stealing
Vendor theft
Organized crimes
Run outs
Examples of PPE
Cutting glove,
goggles
neoprene gloves
Hair and beard nets
safety cutters
saw guards
What is an AP Alert?
An alert that this club or others in the area sends out, about run outs, Scam artist, baby formula thefts....
FEM
Front End Manager, Becky
Why should vendors check in and out?
To hold them accountable for their product coming in and credits leaving the club.
Examples of Unrecorded loss
Broken product, deli scraps, damaged and discarded items.
What and where are the Spill mats?
Yellow soaking pads at the end of every other aisle
What is the Front Door Log?
Where items that were not scanned at checkout, are listed.
BJ
Beverly Jean
When do Team Members use the receiving entrance?
Before the club opens and after the club is closed..
What is Sweetharting
When a Team member gives unauthorized discounts or product.
How to use a Spill mat
Place on top of a spill, they are not intended to wipe up a spill
What is BEST?
Bottom of the basket
Electronics
Self Checkout
Thank the member
GM
General Manager, Justin
Can Team members sample product left in receiving?
No
How to properly respond to a spill, wet or dry.
Stay at the spill, flag down another Team member for help. Place caution cones around area and place spill mats if necessary. Have spill cleaned up and disposed of.
What if a member runs out of the club with a basket of merchandise?
Call an MOD Immediately
Safety Data Sheets
Where are the SDS phone numbers located
On every phone in the club.