General Communication
An exchange of ideas, thoughts or feelings; can be verbal, nonverbal or written.
Communication
Pronouncing words clearly, precisely and accurately.
Enunciation
Nearness of another to one’s personal space.
Proximity
Safe contact point through which current can pass to the client.
Electrode
The ability to be truthful without being offensive.
Tact
The act of listening and asking questions to gather information.
Two-Way Communication
Nonverbal communication in which messages are exchanged without speaking.
Body Language
A feeling of deep admiration for someone or something.
Respect
Can impact your recognition as a professional; can begin when you copy poor speech patterns you hear
Poor Grammar
Type of communication involving level and tone of voice, inflection and rate of speech.
Verbal Communication
I offer a genuine smile to all I meet and greet, I avoid looking over the other person’s shoulders when communicating, and I avoid looking over the other person’s shoulders when communicating are all forms of ____________.
Body Language
Relating to seeing or sight.
Visual
The tempo used during a verbal exchange is called the:
rate
Changing the pitch of your voice while speaking.
Inflection
Smile; pay attention; avoid negative expressions are things that relate to your
facial expressions
If a person matches their actions with their words, it is an example of:
integrity
Translating what you heard into your own words is referred to as:
paraphrasing
The standard use of language.
Grammar
Stomach in, chest out, shoulders back, head up, feet planted; stand or sit straight; avoid slouching; lean forward are all elements of:
Posture
Adjusting your behavior to ensure your messages are being understood, and adapting your approach, is referred to as:
flexing